Rocket Mortgage SCRA: 6% Cap, Credit Reported as Current

Rocket Mortgage was already America’s largest originator; after closing its $14.2 billion purchase of Mr. Cooper on October 1, 2025, it services nearly 10 million loans, which makes it the servicer a military borrower is most likely to face. Rocket’s own pages confirm the SCRA essentials, including one genuinely useful servicing commitment: an SCRA forbearance is reported as current, with no credit impact at Rocket (verified July 2026). What Rocket does not publish is a dedicated SCRA department, so the filing is on you to route and to document.

The math is the same as at any servicer, and it is big. A $300,000 pre-service mortgage at 7.5% capped to 6% forgives roughly $4,500 in interest a year, for your whole service plus a year. Run your loan through the savings calculator, and if the cap should have been applied already, start with the refund guide.

What Rocket puts in writing

Protection	Statutory SCRA	Rocket Mortgage
Rate cap on a pre-service mortgage	6% APR, service + 1 year	6%, confirmed on its SCRA page
Foreclosure during service	Court order required, service + 1 year	Confirmed on its SCRA page
SCRA forbearance on your credit	Not addressed by the statute	Reported as current, no credit impact
Dedicated SCRA filing channel	Not required by law	None published; use servicing
How to file	Written notice plus orders	Rocket account or 800-508-0944, then written notice

The cap comes from § 3937 and the foreclosure shield from § 3953. The credit-reporting commitment is Rocket servicing policy stacked on top; the general credit rules are covered in the SCRA credit impact guide.

Getting the 6% applied

File your SCRA request with Rocket Mortgage

1. Confirm the mortgage closed before your active-duty start date, including a loan that started life at Quicken Loans or Mr. Cooper and migrated to Rocket.
2. Pull your orders or your DMDC status certificate.
3. Open the request through your Rocket account or call servicing at 800-508-0944 (Mon to Fri 8:30 a.m. to 9 p.m. ET, Sat 9 a.m. to 4 p.m. ET, verified July 2026), and ask for the SCRA rate reduction on your loan.
4. Follow up in writing: the letter generator produces a § 3937 notice to send with your orders, which starts the clock on the record.
5. Confirm the applied rate, the retroactive adjustment to your duty start, and the end date in writing, and verify the next statement actually drops.

Where Rocket borrowers lose the cap

No dedicated channel means your paper trail is the process. Unlike servicers that publish an SCRA email or PO box, Rocket routes military requests through general servicing. A phone call alone leaves nothing to enforce, so always pair it with written notice and keep the confirmation. If the answer is wrong, the escalation playbook is built for exactly this.

Ex-Mr. Cooper loans need a post-migration check. Rocket is retiring the Mr. Cooper brand and folding its portfolio in. Rights transfer with the loan, but applied SCRA rates are the kind of flag that falls off in a system conversion. Check the first Rocket statement against your old confirmation, and refile with orders the moment it looks wrong. The universal transfer playbook is in the mortgage servicer guide.

A refinance during service forfeits the cap. Refinance while on active duty and the new note post-dates your service, so § 3937 no longer touches it. With Rocket marketing refis constantly, run the numbers before trading a capped 6% loan for an uncapped new one; the mortgage cap guide walks through the decision.

Use the credit commitment, but get it in writing. Reported-as-current SCRA forbearance is a real advantage if deployment wrecks your cash flow. It is servicing policy, not statute, so have Rocket confirm the terms and the reporting treatment in writing before you skip a payment. Then see how Rocket stacks up against every other issuer on the bank leaderboard.

The law behind this: 50 U.S.C. § 3937

Maximum rate of interest on debts incurred before military service: read the statute.