The 6% Interest Rate Cap
SCRA-Friendly Banks: Who Actually Beats the 6% Cap
Part of: The Complete Guide to the SCRA
Every bank that holds a debt you took on before you served has to obey the same federal law: cap it at 6%. Some stop there. Others voluntarily go well below the line, waive fees the statute never mentions, or keep the benefit running past your separation. This is the directory of who does what, sorted so you can see at a glance which lenders go above and beyond, which meet the floor cleanly, and which have a wrinkle worth knowing before you file.
The floor every bank must meet, and what “above and beyond” means
Start with the part that is not optional. Under 50 U.S.C. § 3937, a lender must drop the interest on any pre-service debt to 6% once you send written notice with your orders. The cap is retroactive to your first day of active duty, and the interest above 6% is forgiven, not deferred, so it never comes back. That is federal law. It is identical at every bank on this page, it cannot be waived away in the fine print, and it is yours whether your bank is generous or not.
50 U.S.C. § 3937 · the SCRA interest rate cap. Send written notice plus a copy of your orders; the excess interest is forgiven, not deferred.
“Above and beyond” is everything a bank chooses to do on top of that floor. A rate below 6%. Fee waivers past what the Military Lending Act requires. Benefits on accounts you opened while serving, or a rate that runs a year past your separation. None of it is required, which is the catch: because it is voluntary, a bank can trim or end it at its own discretion, sometimes with little notice.
A correction, and why it matters to you
This directory used to credit Citi and Barclays with 0% and Chase with 4%. In July 2026 we went and read all three issuers’ own pages. None of those numbers is there.
Barclays publishes the opposite of what the internet says about it: “the SCRA benefits ensure your APR is capped at no more than 6%.” Citi’s page describes “reduced interest rates” and prints no figure. Chase’s page lists “Reduction of Interest Rate” as a benefit and prints no figure, which we confirmed twice, because a missing number looks like a broken page until you check.
Those three figures came to us the way they came to everyone: from other sites, which got them from other sites. That is worth saying plainly, because it is the exact failure this directory exists to prevent. A rate no issuer will print is a rate no issuer owes you.
The play, then, never changes. Send the statutory request, in writing, to every lender, because that is what makes retroactivity and forgiveness enforceable. Then make the issuer tell you, in writing, what rate it actually applied. Every row below links to the issuer’s own page and to the full guide behind it.
The directory: who goes beyond 6%
Institutions are grouped into three tiers, then ranked within each by the lowest rate they report. The rate hedge, the fee treatment, the short filing route, and the verification badge on each row all come straight from that institution’s full guide on this site. How the tiers are assigned, and exactly what “reported” means, is spelled out in the methodology below the table.
Above and beyond 10 institutions
Voluntary help past the 6% floor: a rate below 6% and/or fee waivers beyond what the law requires, documented on the issuer’s own SCRA page. Voluntary means it can change, so confirm the current terms when you file.
| Institution | Headline SCRA rate | What counts toward it | How to file | Source |
|---|---|---|---|---|
| | 4% Issuer page verified Its military page states no more than 4% on Capital One and Discover cards, personal loans, auto loans "and more," retroactive to your start date and held until one year after active duty ends. The carve-out to check: a loan owned or serviced by Fannie Mae, Freddie Mac, or another investor reverts to 6%, so a servicing transfer can quietly cost you two points. | No fees on eligible accounts except bona-fide insurance. | Call 24/7 military support 1-855-227-1645 or use Request SCRA Benefits on its military page (Discover accounts: 1-844-337-4645). | Capital One military page (SCRA) |
| | 4% Issuer page verified Discover no longer runs its own program. Its page states: "Now that Discover is part of Capital One, we have aligned Servicemembers Civil Relief Act (SCRA) benefits provided." Eligible accounts get Capital One’s published 4%, which runs until one year after active duty ends. | No fees except bona-fide insurance, under the aligned Capital One terms. | Call the Discover military line 1-844-337-4645 or Capital One 1-855-227-1645; submit orders or a § 3937 letter and confirm terms in writing. | Discover SCRA benefits |
| | 4% Issuer page verified Its page caps pre-Active Duty debt at 4%, and its eligible list is the broadest published anywhere: consumer loans, credit cards, checking lines of credit, student loans, business loans, and mortgages including home equity. It is the only major issuer that names business loans outright, which matters if you own one. | Account fees waived on eligible accounts. | Submit by eMessage (subject "Attn: SCRA"), fax 1-800-550-8601, mail, or a branch; file no later than 180 days after active duty ends. | Navy Federal SCRA page |
| | 4% Issuer page verified Its page caps qualifying accounts at 4%, "exceeding the standard 6% rate": cards, auto, personal, home equity, and USAA-owned mortgages opened before service. The mortgage catch is in its own footnote: the 4% holds "while USAA Bank owns your loan," and if USAA sells it, the new owner may reset you to 6%. Apply within 180 days of service ending. | No fees or charges added during active duty. | Request at usaa.com or call 800-531-8722; USAA confirms whether you qualify within 30 days and backdates the reduction to your duty start. | USAA SCRA benefits |
| | 5% Issuer page verified Sallie Mae’s page states 5% for SCRA-eligible servicemembers since January 2015, no matter when the account was opened, held an extra year after service. All four clauses beat the statute; all are voluntary. | No fees charged on eligible accounts, per its page. Coverage extends to cosigners and co-borrowers tied to an eligible servicemember. | Call 855-534-2668 or upload orders in your account; verify the 5% posted to every loan and keep confirmations (2014 DOJ settlement history). | Sallie Mae SCRA benefits (5% rate policy) |
| | 6% (statutory) Issuer page verified Amex applies the plain 6% cap and publishes no lower voluntary rate. Its edge is what counts as interest. | Counts annual membership, late, and returned-payment fees as interest under the 6% cap. Personal-card annual fees are waived for active-duty members as a voluntary Amex practice (not an MLA mandate). Invoke before the fee posts; Amex calls it nonrefundable 30 days after billing. | Request in your online account or call 1-866-391-1460; invoke before an annual fee posts (Amex treats it as nonrefundable 30 days after billing). | American Express SCRA & MLA FAQs |
| | 6% / 4% mortgage Issuer page verified The inverse of most issuers: statutory 6% on cards and lines, but a voluntary 4% on home loans BofA "both owns and services." Its page is explicit that a loan owned by HUD, Fannie Mae, Freddie Mac, or a private investor gets 6%, not 4%. The mortgage benefit runs a year past service. Excess interest is refunded as a credit or check. | Monthly maintenance and ATM fees waived with military benefits. Select credit card fees stay waived for life after service. | Submit the Military Benefit Request form with your orders, up to 180 days after service; for a mortgage, confirm BofA both owns and services it. | Bank of America military banking (SCRA) |
| Fifth Third Bank Full guide → | 6% (statutory) Issuer page verified Statutory 6% with no sub-6% rate published. Its FAQ states the excess interest is forgiven and the monthly payment reduced by that amount, and it adds a published all-fees waiver on pre-service accounts during active duty. | For a Fifth Third mortgage, loan, line of credit, or credit card obtained before active duty, the page says "the Bank will waive all fees while you are on active military service." Ask for the waiver by name when you file; the statute already folds fees into the 6% ceiling. | Call 1-877-899-0815 option 3 for an SCRA Specialist, or send orders to SCRA@53.com, fax 616-653-2429, or the Grand Rapids address; ask for the all-fees waiver by name. | Fifth Third Military Banking and Journalists FAQs (SCRA) |
| | 6% (statutory) Issuer page verified Statutory 6% cap on any pre-service card, loan, line of credit, or mortgage. | All fees waived on eligible pre-service accounts during active duty, per U.S. Bank’s page. | Call the Military Service Center 800-934-9555 or email; it is not automatic, so send written notice with orders within 180 days of separation. | U.S. Bank military financial assistance (SCRA) |
| Upstart Full guide → | 6% (statutory) Issuer page verified Upstart’s help center states that for most borrowers, interest and fees charged above 6% during active duty are refunded to the bank account on file. For loans made by First National Bank of Omaha (FNBO) the same page states a 0% cap during active duty plus one year after service. Upstart is a marketplace; the originating bank is on your loan agreement. | Waived or reduced fees on your loan or Cash Line, per its page; interest and fees above 6% refunded to your bank account on file (FNBO loans: overpayment applied to any balance first). Cash Line is not offered to MLA-covered borrowers. | Email scrabenefits@upstart.com (or mail PO Box 1503, San Carlos, CA 94070) with a written request and orders; response within 10 days; include every loan ID. | Upstart Help Center: Loan assistance for active-duty military: Understanding SCRA benefits |
Meets the statute cleanly 22 institutions
The statutory 6%, applied properly, with a published SCRA process and the excess forgiven rather than deferred. Exactly what the law requires, done without friction. No sub-6% rate and no fee-waiver headline.
| Institution | Headline SCRA rate | What counts toward it | How to file | Source |
|---|---|---|---|---|
| Affirm Full guide → | 6% (statutory) Issuer page verified Affirm’s Help Center article "Active military 6% interest rate cap" states a 6% cap under the SCRA while on active duty, for loans taken out before active duty. Nothing lower is published. Pay in 4 plans are already 0% APR, so the cap bites on interest-bearing monthly plans (0% to 36% APR per Affirm’s disclosure). | Affirm states it charges no fees ("No fees. Ever."), so there is no fee treatment to publish; § 3937 counts any fee toward the 6% ceiling regardless. Loans are made by Cross River Bank, Celtic Bank, Lead Bank, or Affirm Loan Services, LLC. | Submit loan ID plus orders through the Help Center "Get support" webform (no processing time stated); follow up at 855-423-3729, 8 am to 11 pm ET, seven days. | Affirm Help Center: Active military 6% interest rate cap |
| | 6% (statutory) Reported, no public page The statutory 6% is your floor, but Ally’s own SCRA page states no rate figure at all (re-verified 2026-07-15): it documents the process, waived late fees, and payment extensions, and leaves the rate to the statute. Get the applied rate in writing. | Late fees waived during your protection period. | Call 1-877-713-5101, fax orders to 1-844-546-2585, or mail Ally; file up to 180 days after active duty ends. | Ally Auto SCRA help center |
| American Credit Acceptance Full guide → | 6% (statutory) Issuer page verified American Credit Acceptance, LLC (Spartanburg, SC; a different company from Credit Acceptance Corporation) publishes an SCRA FAQ and an Interest Rate Reduction Request Form (Rev. 2022.04.20) stating a 6% maximum during active duty on financing obtained before active duty, beginning on the active-duty start date, retroactive where applicable, requestable up to 180 days after release. No sub-6% voluntary rate; no processing time stated. | Not addressed on the ACA FAQ or form. § 3937 counts fees as interest under the 6% ceiling, so confirm fee treatment in ACA’s written response. | Call 1-855-292-6426, then send the SCRA request form with orders to ACA, Attn: SCRA Request (961 E. Main St, Spartanburg, SC), fax 866-633-0622, or SCRA@acacceptance.com; written response, no timeline published. | American Credit Acceptance: Frequently Asked Questions (SCRA) |
| | 6% Issuer page verified Barclays publishes the statutory rate, not a lower one: its SCRA help center states your APR is "capped at no more than 6% on your existing debt during your active-duty service." The 0% figure that circulates on military blogs is not on the page. Strictly pre-service debt. | Its page states waived fees including annual and late fees, plus a refund of fees and interest charged before your SCRA request. Benefits applied for at least the length of the deployment. | File via the SCRA Request option in the help center (sign-in) or call the general line 888-710-8756; a single request covers all eligible Barclays accounts. | Barclays SCRA help center |
| Citizens Bank Full guide → | 6% (statutory) Issuer page verified Statutory 6% ("an interest rate reduction or limit of 6% on qualifying accounts") with nothing lower published. Citizens names cards, auto, student loans, mortgage, and home equity as eligible, verifies against DMDC, and commits to a written answer within 30 days. No SCRA phone line is published. | No fee-waiver language published; the benefits listed are the 6% limit, a payment reduction on accounts above 6%, and foreclosure and repossession protection. The statute folds fees into the 6% ceiling, so ask the Military Assistance Team to confirm fee treatment in writing. | Email MilitaryAssistance@citizensbank.com (or fax 855-872-1791, or mail Johnston, RI) with orders and account numbers; no phone line published; written answer within 30 days. | Citizens Military Resource Center (SCRA FAQs) |
| Comenity (Bread Financial) Full guide → | 6% (statutory) Issuer page verified Comenity Bank and Comenity Capital Bank (Bread Financial) publish one SCRA page inside every store-card account center stating "an interest rate of no more than 6%" on accounts owned and serviced by Comenity, retroactive to the active duty start or order-to date. Nothing below 6% is published, and the same text renders under every brand path (Eddie Bauer and Victoria’s Secret checked 2026-08-15). | Not addressed on the page. Fees count as interest under § 3937(d), so ask in writing what happens to late and other fees on a capped account. | Call 1-855-463-0222 or fax 614-729-3417 with orders, naming every Comenity store card; file as primary or joint holder within 180 days of leaving active duty. | Comenity: Military Servicemembers Civil Relief Act (SCRA) information page |
| Exeter Finance Full guide → | 6% (statutory) Issuer page verified Exeter’s SCRA page lists three benefits in its own words: "An interest rate of 6%", "Protection from repossession of collateral", and "No late fee assessments". It says it identifies potentially eligible servicemembers through the DMDC and asks anyone it missed to call. No sub-6% voluntary rate; no processing time stated. | Exeter states "No late fee assessments" on eligible accounts; § 3937 already treats fees as interest under the 6% ceiling. Subprime origination rates make the cap unusually valuable here. | Call (800) 321-9637 if Exeter has not flagged you via the DMDC, then mail or fax orders to Exeter SCRA Processing (PO Box 166008, Irving, TX; fax (214) 572-8199); no timeline published. | Exeter Finance: Servicemembers Civil Relief Act (SCRA) benefits |
| | 6% (statutory) Issuer page verified GM Financial’s own SCRA page states it caps retail contracts at no more than 6% for accounts opened before active duty, and it also spells out lease termination and the no-repossession rule. No sub-6% voluntary rate. | Interest above 6% is forgiven under the statute, and late and transaction fees count toward the 6% ceiling (§ 3937). No separate fee-waiver headline; the value is a clean, published process. | Email MilitaryCustomerSupport@gmfinancial.com, fax 1-877-470-9873, or mail GM Financial SCRA (Arlington, TX) with orders; a rep replies in about eight business days. | GM Financial: Servicemembers Civil Relief Act (SCRA) |
| Huntington Full guide → | 6% (statutory) Issuer page verified Statutory 6% "on eligible loans and lines of credit," nothing lower published. Its FAQ says the cap includes a waiver of fees (bona fide insurance excepted), accepts orders, a DD Form 214, a DD Form 4, an officer's Oath of Office, or a commander's letter as proof, and lists its decline reasons. No dedicated SCRA phone line is published. | Its FAQ states the 6% cap "includes the waiver of fees except for certain types of insurance such as bona-fide insurance," which tracks the statute. Confirm on the first post-cap statement that late, annual, and over-limit fees stopped. | Fax orders (or DD214, DD Form 4, or CO letter) to (877) 674-6738 or mail Customer Advocacy, SCRA Management, Columbus, OH; decision comes by letter, no timeframe stated. | Huntington Servicemembers Civil Relief Act page |
| M&T Bank Full guide → | 6% (statutory) Issuer page verified Statutory 6%, described as "inclusive of certain fees," on M&T loans disbursed before active duty; nothing lower published. Its edge is administrative: a dedicated SCRA Servicing Team, one request that covers every account M&T owns or services, and permission for a friend or family member to file it. | The page says the 6% cap is inclusive of certain fees and does not name them. The statute counts fees and service charges as interest except bona fide insurance, so ask the SCRA Servicing Team in writing which fees it includes on each account. | Email scraservicing@mtb.com or fax 1-888-378-8444 with orders (one request covers every M&T account, due within 180 days of leaving service); questions to 1-855-350-SCRA (7272). | M&T Bank Servicemembers Civil Relief Act page |
| MILITARY STAR Card (Exchange Credit Program) Full guide → | 6% (statutory) Issuer page verified The Exchange Credit Program (AAFES, a DoD nonappropriated fund entity, not a bank) states a 6% cap on charges incurred before entry on active duty or mobilization, effective from the active duty start date, reverting when active service ends; charges made after entering active duty are excluded. A separate Deployment Policy also cuts the whole account to 6% and suspends required payments for members with orders to a qualifying contingency location. The account-opening disclosures print a variable 13.74% Retail Plan APR as of 12/11/2025. | The card carries no late, annual, or over-limit fee to begin with (returned payment up to $25), so the SCRA filing is about the rate alone; the page states no separate SCRA fee treatment. | Mail or fax orders to ECP, ATTN: Deployments, PO Box 650410, Dallas (fax 214-465-2997) within 180 days of release; deployment orders may go to deployment@aafes.com. | Exchange Credit Program: Deployment Policy (SCRA section) |
| MOHELA Full guide → | 6% (statutory) Issuer page verified Federal student loan servicer. Statutory 6% on pre-service loans, applied automatically by matching the Defense Manpower Data Center, with the excess forgiven. No sub-6% voluntary rate; the separate 0% MNIA deployment benefit is better and stacks. | The 6% cap carries no fees or added charges on the covered loan. Automatic for federal loans only, so verify the match posted to each pre-service loan above 6%; private loans need a written request. | Federal loans cap automatically via the DMDC match; verify each one. To fix a miss or file a private loan, call the MOHELA Servicemember and Veteran Liaison Team 1-855-278-3619 or send a secure message with orders. | MOHELA military benefits (SCRA & MNIA) |
| | 6% (statutory) Issuer page verified Mr. Cooper’s page states the 6% maximum on a pre-service mortgage, during active service and 12 months following, plus foreclosure protection. Rocket bought Mr. Cooper in October 2025 and is retiring the brand, so re-verify the rate after your loan migrates. | Its page lists no new late fees and no new legal fees on covered loans, alongside the rate cap and foreclosure protection. | Email orders to MilitaryFamilies@mrcooper.com, fax 855-856-0427, or mail the Dallas SCRA/Military Families box; keep the confirmation through the Rocket migration. | Mr. Cooper: Mortgage Assistance for Military Members (SCRA) |
| | 6% (statutory) Issuer page verified Federal student loan servicer (accounts starting with E, plus the former Great Lakes portfolio); statutory 6% applied automatically via the DoD match. Private Nelnet Bank loans are a separate business and are not auto-matched. No sub-6% voluntary rate. | The 6% cap absorbs fees on covered loans. Know which Nelnet holds your loan: the federal servicer auto-matches, but Nelnet Bank private loans require a written request. | Federal loans cap automatically (verify each); call Nelnet 1-888-486-4722 for a miss. Private Nelnet Bank loans need a written request with orders to loans@nelnetbank.com. | Nelnet resources for servicemembers |
| OneMain Financial Full guide → | 6% (statutory) Issuer page verified OneMain’s military benefits page (covering OneMain loans, Foursight Capital auto loans, and BrightWay credit cards) lists the 6% interest rate cap for servicemembers who entered active duty after the loan originated, plus repossession, foreclosure, judgment, and eviction protections. Nothing below 6% is published. | No published fee treatment; the statutory rule applies, with fees counting toward the 6% ceiling under § 3937. Default judgment and eviction protections are listed as applying regardless of when the loan originated. | Use the online request form (or mail PO Box 1170, Evansville, IN 47706-1170); SCRA Specialist (844) 859-1878, Mon to Fri 0800 to 1630 CT; one form covers loan plus BrightWay card. | OneMain Financial: Military Benefits (SCRA) |
| | 6% (statutory) Issuer page verified Statutory 6% across cards, auto, mortgage, personal, student, and installment loans on one filing, with the excess forgiven. No published sub-6% rate. | Not framed as a fee-waiver program. One filing reaches every pre-service PenFed loan type. | Upload orders at PenFed.org/secureupload; one filing covers every PenFed loan type, retroactive to your duty start, up to 180 days after service. | PenFed SCRA help article |
| | 6% (statutory) Issuer page verified Statutory 6% with no published sub-6% rate. The edge is routing: a dedicated Servicemembers Operations Center handles every SCRA request, and PNC honors state SCRA-like laws on top. | No fee-waiver headline. The covered list is unusually broad: cards, auto, mortgage and home equity, installment and education loans, equipment loans and leases, commercial assets with an eligible borrower or guarantor, and in limited cases deposit accounts and safe deposit boxes. | One door: call 1-844-PNC-SCRA (1-844-762-7272) or email servicemembers@pnc.com for a secure channel before sending orders; fax and mail also published. | PNC military banking (Servicemembers Operations Center) |
| Regions Bank Full guide → | 6% (statutory) Issuer page verified Statutory 6%, quoted from the statute on its SCRA page; nothing lower published. Intake is split by product into four ATTN: SCRA addresses (loans and lines of credit, credit cards, Regions Home Improvement Financing formerly EnerBank USA, and Regions Mortgage), three with their own fax. No email and no processing time are published. | No fee-waiver language published. The statute folds fees into the 6% ceiling, so ask each product desk to confirm fee treatment in writing. | Mail or fax orders to the desk for your product (loans and lines: P.O. Box 1984, Birmingham, fax 205-261-7048; cards: P.O. Box 2224, Birmingham; mortgage: Hattiesburg, fax 833-430-0345), cover sheet marked ATTN SCRA; questions to 1-855-REG-4MIL. | Regions Servicemembers Civil Relief Act page |
| Security Service FCU Full guide → | 6% (statutory) Issuer page verified Statutory "6% APR interest rate cap," nothing lower published. Its eligible list names consumer loans, mortgages, personal lines of credit, credit cards, business loans, and federal and privately funded education loans established before active duty, and its request form promises a response within 30 days. | No fee-waiver language published. The statute folds fees into the 6% ceiling, so ask Account Services to confirm fee treatment in writing. | Complete the SCRA request form (online or PDF) and return it by email to CLServicing@ssfcu.org, fax 210.476.4443, mail, or branch with orders; response within 30 days; questions to 1.866.809.6332. | Security Service FCU Servicemembers Civil Relief Act (SCRA) page |
| SoFi Full guide → | 6% (statutory) Issuer page verified SoFi’s SCRA page lists a 6% interest rate cap on eligible pre-service debt, applied on the active-duty start date with payments reduced to match, plus foreclosure protection and no late payment penalties. Nothing below 6% is published. Spouse, partner, or dependent accounts get the benefit only when required by individual states. | Page states "avoid late payment penalties" on eligible accounts; no other fee treatment published. MLA: SoFi states it has already covered MLA benefits at origination for accounts opened during service. | Upload orders via "Unlock benefits" in your member account, or email SCRA@sofi.org; questions at (855) 456-SOFI (7634); no processing time stated. | SoFi: Active Duty SCRA Military Benefits |
| Veterans United Home Loans Full guide → | 6% (statutory) Issuer page verified Veterans United’s SCRA guide (a VA-lender education page, updated Oct 23, 2023) states the statutory 6% cap for service plus one year and the court-order foreclosure rule; it publishes no lower voluntary rate and no SCRA department. A VA loan is not an SCRA benefit: the cap reaches the loan only if it predates the current period of active duty. | No fee treatment published; fees fold into the 6% ceiling under § 3937(d). No processing time stated. Its page says invoking SCRA rights cannot negatively impact your credit score. | Confirm who services the loan (some sit with Mr. Cooper), then call servicing 1-855-217-0772 and mail written notice plus orders to the Servicing Department, PO Box 8068, Virginia Beach, VA 23450. | Veterans United: Servicemembers Civil Relief Act (SCRA) & VA Loans |
| | 6% (statutory) Issuer page verified Applies the statutory 6% and forgives (not defers) the excess. No published sub-6% rate. The mortgage rate is held 367 days past active duty. | No headline fee-waiver program. The value is clean statutory compliance: interest above 6% is forgiven, not parked. | Call the Military Bank Center 1-866-936-7272, fax 1-877-658-4585, use the online portal, or a branch; do not refinance a protected loan first. | Wells Fargo SCRA commitments |
Know before you file 16 institutions
Bound by the same 6% law as everyone, and often generous, but the record flags something to confirm first: a rate that is only reported because the issuer publishes no public SCRA rate page, or a filing wrinkle its own guide documents. Friction is not lawbreaking.
| Institution | Headline SCRA rate | What counts toward it | How to file | Source |
|---|---|---|---|---|
| | 6% (statutory) Issuer page verified Federal student loan servicer (the Maximus brand that took over Navient’s federal loans); statutory 6% applied automatically via the DMDC match, fees included. It services the portfolio behind Navient and Sallie Mae’s $60M DOJ SCRA settlement, so verify and document. | The 6% cap carries no fees or charges on the covered loan. The separate 0% MNIA benefit is better on eligible post-Oct-2008 Direct Loans and does not auto-apply; private loans need a written request. | Federal loans cap automatically via the DMDC match; verify each. To fix a miss, claim MNIA, or file a private loan, call the Military Benefits Team 833-793-2135 or upload orders in your account. | Aidvantage military benefits (SCRA & MNIA) |
| Carrington Mortgage Services Full guide → | 6% (statutory) Reported, no public page Carrington names an SCRA desk (Servicemembers Connection / Military Liaison / Military Assistance Team, one number) but prints no rate: its statement disclosure says only that the SCRA "may offer" foreclosure protection and interest rate relief. The statutory 6% ceiling (service plus one year on a pre-service mortgage) applies; get the applied rate in writing. | No fee treatment published; fees fold into the 6% ceiling under § 3937(d). No processing time stated. Carrington invites spouses, registered domestic partners, civil-union partners, and financial dependents to call the desk, but the § 3937 cap reaches only debt the servicemember incurred alone or jointly with a spouse before service. | Call Servicemembers Connection (888) 267-5474 (8 to 8 ET) and email orders to ServicemembersConnection@carringtonms.com; no rate or timeline is published, so get both in writing. | Carrington Mortgage Services: Contact Us (Servicemembers Connection) |
| | 6% (statutory) Reported, no public page Chase publishes an SCRA page that lists "Reduction of Interest Rate" as a benefit and gives no number. That is a confirmed absence, not a page we failed to read. The 4% figure repeated across military blogs is not on any Chase source, so treat 6% as your floor and get the applied rate in writing. | Its SCRA page states no fee policy (read September 2, 2026). The $0 personal-card annual fee for MLA-covered members and spouses is widely reported and not printed on a Chase page readable to automated checks; confirm it in writing. | Call Chase Military Services 1-877-469-0110 or send a chase.com secure message; mail or upload your orders rather than phone photos. | Chase SCRA military benefits page |
| | 6% (statutory) Reported, no public page Citi publishes no SCRA rate figure. Its page describes "reduced interest rates," eligibility, and a 2-to-3 billing-cycle timeline, but states no number. The 0% widely repeated on military blogs traces to no Citi source, so 6% is what you are actually guaranteed. Ask Citi in writing what rate it is applying. | Citi describes fee relief on eligible accounts but publishes no specific schedule. | Call Citi military servicing 1-877-804-1082 with orders and send a written § 3937 notice; get the rate, waived fees, and end date in writing. | Citi SCRA benefits & enrollment page |
| First Premier Bank (PREMIER Bankcard) Full guide → | 6% (statutory) Reported, no public page PREMIER Bankcard’s help-center SCRA FAQ says "the interest rate is lowered" and prints no number, so the statutory 6% is the enforceable figure. Its cards carry APRs the site quotes at 19.9% to 36%, so the fee treatment below is where most of the money is. | Its FAQ states no fees are assessed on SCRA-enrolled accounts other than PREMIER Credit Protection, if applicable, and that the minimum payment is reduced. Card agreements name a Program Fee, an Annual Fee, and a Monthly Fee, all covered by that sentence. Credit Protection ($0.89 per $100 of ending balance) keeps billing unless you cancel it, which the contract allows at any time by writing or calling. | Upload orders under Military Documents in Online Access, or fax 605-357-3438 / mail PO Box 5524, Sioux Falls; decision letter within 30 days. | PREMIER Bankcard Help: Service Members Civil Relief Act (SCRA) FAQ |
| Freedom Mortgage Full guide → | 6% (statutory) Reported, no public page Freedom publishes no SCRA page, PDF, or rate figure; its servicing FAQ says only that the SCRA provides protections during and for a period after active duty and tells you to mail your orders. The statutory 6% ceiling (service plus one year on a pre-service mortgage) applies. | No fee treatment published; fees fold into the 6% ceiling under § 3937(d). No SCRA processing time is stated (the only turnaround on its FAQ, two business days for mail and faxes, is printed for insurance-claim paperwork). | Mail orders plus a written request to P.O. Box 50485, Indianapolis, IN 46250-0485 (the only route Freedom prints); confirm by phone at 855-690-5900. | Freedom Mortgage: servicing FAQs (active military duty answer) |
| Honda Financial Services (American Honda Finance) Full guide → | 6% (statutory) Reported, no public page American Honda Finance Corporation (Honda Financial Services and Acura Financial Services) publishes a help-center article that names lease termination and "interest rate reduction for retail installment contracts" as SCRA benefits but states NO rate figure. The statutory 6% floor applies. DOJ 2021 consent order: $1,585,803.89 to 714 servicemembers over unrefunded lease amounts, a $64,715 civil penalty, and required changes to its SCRA interest rate benefit policies. | Not addressed on the AHFC article. § 3937 folds fees into the 6% ceiling, so get the applied terms in the written response. | Online form, fax 1-310-224-7205, or mail AHFC, Attn: SCRA Benefits (PO Box 6070, Cypress, CA) with orders; an SCRA Specialist responds within 30 days (1-866-753-4111). | American Honda Finance Corporation: Do you have questions about SCRA benefits? (help center article) |
| Hyundai Motor Finance and Kia Finance America Full guide → | 6% (statutory) Reported, no public page Hyundai Capital America (doing business as Hyundai Motor Finance, Kia Finance America, and Genesis Finance) publishes an identical Military Support FAQ on each brand site with a filing route and a three-business-day processing promise, but NO rate figure. Statutory 6% floor. DOJ 2024 consent order over 26 vehicles repossessed without court orders ($10,000 plus lost equity and credit repair per servicemember, $74,941 civil penalty). | Not stated on the FAQ. § 3937 counts fees as interest under the 6% cap, so confirm fee treatment in the written response. | Email SCRA@hcs.com, fax (888) 780-4423, or mail ATTN: SCRA Request, 4100 Wildwood Parkway, Atlanta, GA 30339 with orders and the vehicle caretaker’s details; up to three business days. | Hyundai Motor Finance: Frequently Asked Questions, Military Support (How do I apply for SCRA relief?) |
| Newrez / Shellpoint Mortgage Servicing Full guide → | 6% (statutory) Issuer page verified Newrez LLC (dba Shellpoint Mortgage Servicing) publishes no SCRA page or desk. A Newrez lending blog (Nov 18, 2025) states the statutory 6% cap on a pre-service mortgage during service and one year after; the same post misstates the foreclosure tail as 9 months, while § 3953 says one year and Newrez’s own servicing letters say twelve months. No lower voluntary rate. | No fee treatment published; fees fold into the 6% ceiling under § 3937(d). No processing time stated. The blog’s forbearance and alternate payment plans are hardship tools, not the cap. | No SCRA desk: mail written notice plus orders to PO Box 10826, Greenville, SC 29603-0826 (or fax 866-467-1137), then confirm on the line your statement prints (Shellpoint 1-800-365-7107). | Newrez: What Happens to Your VA Home Loan if You Get Deployed? (SCRA table) |
| Nissan Motor Acceptance Company (NMAC) Full guide → | 6% (statutory) Issuer page verified NMAC’s help-center article "SCRA Program Information" (last updated Aug 16, 2022) lists an interest rate reduction to 6% during active duty (if applicable), waiver of certain fees, early lease termination, and protection against self-help repossession. No sub-6% voluntary rate. INFINITI Financial Services runs the identical article. DOJ 2019: $3 million over 113 repossessions without court orders and unrefunded lease amounts. | NMAC states "waiver of certain fees during active duty period"; § 3937 already counts fees as interest under the 6% ceiling. Get the applied fee treatment in the written response. | Email SCRA@nmac.com, fax (972) 607-7339, or mail NMAC Military Center of Excellence (PO Box 660360, Dallas, TX) with orders; response within 3 business days. | Nissan Motor Acceptance Company: SCRA Program Information (help center article) |
| | 6% (statutory) Issuer page verified Rocket’s SCRA page confirms the 6% cap and the one-year foreclosure shield but publishes no dedicated SCRA channel. Its servicing policy reports an SCRA forbearance as current, with no credit impact. | No fee-waiver headline; fees fold into the 6% ceiling under § 3937. The published extra is credit treatment: an SCRA forbearance is reported as current at Rocket. | No dedicated SCRA channel: call servicing 800-508-0944 (option 4), then send written notice plus orders and confirm the rate in writing. | Rocket Mortgage: Servicemembers Civil Relief Act (SCRA) |
| | 6% (statutory) Issuer page verified Statutory 6% on a pre-service Santander or Chrysler Capital auto loan, plus penalty-free lease termination. DOJ settlement history, so document everything. | No fee-waiver headline. Repossession is barred without a court order during service. | Call 1-844-726-7272 (1-844-SAN-SCRA), email SCRABenefits@santander.us, or mail Santander with proof of delivery; document everything (DOJ settlement history). | Santander SCRA page |
| | 6% (reported) Reported, no public page Applies at least the statutory 6% and waives fees, reportedly 0% on some balances. No public SCRA rate page, so get terms in writing. Watch for post-service clawback (class-action history). | Fees waived on eligible accounts, including closed accounts. | Call 1-866-694-6580 (the number Synchrony itself publishes) and name every Synchrony store card you hold. Save confirmations and check statements after you separate. | CFPB: SCRA protections |
| | 6% (statutory) Reported, no public page Toyota Financial publishes an SCRA military-benefits FAQ but states no rate figure and gives no dedicated SCRA line, pointing members to base legal assistance and general service. The statutory 6% floor applies regardless. | Statutory 6% ceiling, with fees folded in under § 3937. Toyota’s page does not itemize fee treatment, so get the applied rate and any waived charges in writing. | No dedicated SCRA line: call general service 1-800-874-8822, then send written notice plus orders and confirm the applied rate in writing. | Toyota Financial: Military Benefits (SCRA) FAQ |
| Truist Full guide → | 6% (statutory) Issuer page verified Statutory 6% and nothing else in print: Truist publishes no SCRA program page, rate, or dedicated line. The only published Truist-specific fact is the request address inside its HUD SCRA notice. | No published fee treatment. The statutory rules apply, with fees counting toward the 6% ceiling under § 3937, so get the applied terms per account in writing. | Mail written notice plus orders to PO Box 85052, Richmond, VA (Attn: Default Operations) with proof of delivery; follow up at 844-4TRUIST (844-487-8478). | Truist SCRA notice (HUD-92070 with request address) |
| | 6% (statutory) Issuer page verified Westlake’s servicing arm (Westlake Portfolio Management) publishes the 6% cap and an eligibility list, but the DOJ has settled with Westlake twice: 2017 (illegal repossessions) and 2022 (not backdating the cap to the orders date). Document everything. | Statutory 6% ceiling, with fees counted under § 3937. Subprime origination rates make the cap unusually valuable here; no voluntary sub-6% rate is published. | Mail Westlake SCRA (PO Box 76809, Los Angeles, CA 90076) with orders, or email via its military-benefits page; keep proof and verify backdating (two DOJ SCRA settlements). | Westlake Portfolio Management: Benefits for Military Personnel (SCRA) |
Your payoff order changes after the letters go out
Civilian debt advice says attack the highest APR first. After your SCRA notices land, the actual rates on your pre-service debts may look nothing like the contract rates, so your payoff order should follow the new reality:
- A 4%-club balance (USAA, Navy Federal, Capital One and its Discover accounts) drops below most car loans and every card. It goes to the back of the list.
- Anything at the statutory 6% sits in the middle.
- Any during-service debt with no cap at all goes to the front of the line. That 24% card you opened at the mall outside the gate is not covered by anything, and it is the one actually costing you money.
And if you are deploying to a combat zone, the payoff order changes again, because the Savings Deposit Program pays a guaranteed 10%. Sending spare dollars at a 6%-capped loan while a 10% slot sits open is a losing trade for almost everyone.
Two corollaries fall out of the directory. First, never balance-transfer a capped balance while you are serving. The transfer is a new during-service debt, and the cap dies in transit. (Before your start date, that same transfer is one of the best moves available to you, which is the whole pre-service window.) Second, the post-service extensions matter: Capital One holds its 4% until a year after active duty ends and Sallie Mae does the same, while the statute itself extends only mortgages. That makes the separation year the time to finish off whichever balances are about to snap back to contract rates. The 180-day window for late invocation is still open then too.
How we sort these tiers
The three tiers are derived only from the verified data on this site. Each bank’s own guide cites the issuer’s SCRA page, or a government source where the issuer publishes none, and this directory renders straight from that data so the two can never drift.
- Above and beyond means a voluntary rate below 6% and/or fee waivers or benefits past what the law and the MLA require, documented on the issuer’s own SCRA page.
- Meets the statute cleanly means the statutory 6% applied properly, with a published SCRA process and the excess forgiven, but no sub-6% rate and no fee-waiver headline. This is the law done right, not a lesser bank.
- Know before you file means the lender is bound by the same 6% law but the record flags something to confirm first: the issuer publishes no SCRA rate at all (Citi, Chase, Synchrony), or its own guide documents a filing wrinkle (Synchrony has a post-service clawback history; Santander and Chrysler Capital carry DOJ settlement history). Friction is not lawbreaking, and a bank in this tier may quietly be generous. You just cannot verify it in advance.
What “reported” means, and what changed. It now means one thing only: the issuer publishes no SCRA rate, so the row falls back to the 6% statutory floor and says so. It does not mean “here is a number we heard.” That distinction is the whole correction. Citi, Chase, and Synchrony publish no rate. Their rows show 6%, because 6% is what the law guarantees you and what you should plan around, and the note tells you to get the real figure in writing.
Previously this column carried a bold 0% for Barclays in a row whose own cited source says 6%. If you are ever tempted to trust a rate here over the issuer’s page linked beside it, trust the issuer’s page.
When this was verified. Each row was checked against the issuer’s own SCRA page, where one exists, in July 2026. Voluntary lender policies are the most perishable facts on this site, so treat that date as a “check by,” not a guarantee. Confirm the current terms on the issuer’s page, linked in every row, before you rely on it.
Found something that has changed? If a bank’s current policy does not match what you see here, that is the most useful message we get. Send the row and your source through our contact page, and see the editorial policy for how corrections are handled.
Run the full sequence at every lender
Work the directory
- Send the statutory SCRA notice with orders to every lender holding a pre-service debt, generous or not (letter generator). The letter is what makes retroactivity and forgiveness enforceable.
- When each confirmation arrives, note the actual applied rate (statutory 6% or the issuer’s better number) and the end date they state.
- Ask the sub-6% question where it could matter: “Does your military rate apply to accounts below 6% too?” Get it in writing.
- Re-sort your payoff order by the new real rates: uncapped debt first, 0% balances last.
- Calendar the snap-back dates (separation, or the issuer’s extension end) and clear what you can before rates revert.
- Recheck the issuer’s terms when you apply. Programs moved before and will move again.
The law behind this: 50 U.S.C. § 3937
Maximum rate of interest on debts incurred before military service, the floor under every program above: read the statute , or see where it sits in the whole Act .
Frequently asked questions
Which banks are the most SCRA-friendly?
The ones that publish a rate below the 6% cap and stand behind it. USAA, Navy Federal, and Capital One (which now covers Discover) all publish 4% on eligible pre-service balances. Sallie Mae publishes 5%, and uniquely applies it no matter when you opened the account. Bank of America goes the other way, holding cards at 6% but dropping to 4% on mortgages it both owns and services. Whichever bank you use, the 6% floor, retroactivity, and forgiveness are yours by law everywhere.
Are there banks with a 0% SCRA rate?
None that say so. Citi and Barclays are credited with 0% across virtually every military blog and card-review site, and neither issuer publishes it. Barclays actually publishes the opposite: its help center states your APR is "capped at no more than 6%." Citi publishes no rate figure at all. There is real litigation suggesting Citi has granted 0% to some members in practice, then reset them at separation, which is precisely why an unpublished rate is not something to plan around. Assume 6% and demand the applied rate in writing.
Why does everyone say Chase gives 4%?
Because one blog said it and the rest copied. Chase publishes an SCRA page that lists "Reduction of Interest Rate" as a benefit and states no number, which we re-verified in July 2026. That is a confirmed absence, not a page we failed to load. Chase may well apply 4%. It has never committed to it anywhere you could hold it to.
Are these bank programs guaranteed like the 6% cap?
No. The 6% cap, retroactivity, and forgiveness are federal law and cannot be taken away. Everything better than 6% is voluntary issuer policy that can change at any time, sometimes without much notice, and sometimes without ever being written down. That is why the playbook is always the same: invoke your statutory rights in writing first, then enjoy whatever the issuer adds on top.
Why would a bank voluntarily charge less than the law lets them?
A mix of reputation, regulatory history, and math. Several large banks paid eight-figure SCRA settlements in the 2010s and rebuilt their military servicing as a showcase. Generous flat policies are also cheaper to administer than account-by-account compliance. A single low rate applied across the board is very hard to get wrong.
Does a voluntary 4% apply if my contract rate is already below 6%?
Sometimes. Statutory SCRA only matters above 6%, but some issuer programs apply their military rate even when your contract rate is lower. It costs nothing to ask once your SCRA file is open. Get any answer in writing.
Should I move my balances to the most generous bank?
Not during service. A balance transfer while you are on active duty creates a new debt with no SCRA protection at all, so you would trade a capped balance for an uncapped one. Before your active-duty start date, the same move is a completely different animal and often a smart one. That is the pre-service window, and it is the one time this directory is a shopping list rather than a payoff-order tool.
Sources
-
Navy Federal: SCRA benefits page (4% policy) -
USAA: SCRA benefits (4% on eligible pre-service balances) -
Chase: SCRA military benefits page -
Capital One: military SCRA page (4% owned and serviced) -
Citi: SCRA benefits & enrollment page -
Barclays: SCRA help center -
Bank of America: benefits and protections for military members (SCRA) -
U.S. Bank: Servicemembers Civil Relief Act (6% cap, fees waived) -
American Express: SCRA & MLA FAQs (fees count as interest under the 6% cap) -
CFPB: the Servicemembers Civil Relief Act (SCRA) -
U.S. DOJ: 6% interest rate cap on pre-service debts
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.