GM Financial SCRA: The 6% Auto Rate Cap and How to File

GM Financial is the captive lender behind Chevrolet, GMC, Buick, and Cadillac, and Cadillac Financial is the same operation under a different badge. Finance a GM vehicle through the dealer and this is who services the loan. Unlike a lot of auto lenders, GM Financial lays out its SCRA commitments in plain language on its own page: the 6% cap on pre-service retail contracts, penalty-free lease termination, and no repossession without a court order.

Drop a $30,000 balance from 10% to 6% and you forgive roughly $1,200 in interest over a year, and GM Financial wipes that excess instead of parking it for later. Model your own contract in the savings calculator; if you were already overcharged, the refund guide walks through clawing it back.

What GM Financial puts in writing

Protection	Statutory SCRA	GM Financial
Rate cap on pre-service retail contract	6% APR	6% APR, stated on its page
Interest above 6%	Forgiven	Forgiven (statutory)
Lease termination on PCS or deployment	Penalty-free	Acknowledged on its page
Repossession during service	Court order required	Court order required, stated on its page
How to file	Written notice plus orders	Email, fax, or mail Military Customer Support

The cap and the forgiveness come from § 3937. Lease termination is a separate right under § 3955, and the repossession shield is § 3952.

Getting the 6% applied

File your SCRA request with GM Financial

1. Confirm the GM Financial retail contract was signed before your active-duty start date.
2. Pull one document: official orders, a letter from your commanding officer on military letterhead, or any official notification of service.
3. Send it with your account number to MilitaryCustomerSupport@gmfinancial.com, fax 1-877-470-9873, or mail GM Financial, Attn: Account Services SCRA, PO Box 183581, Arlington, TX 76096-3581 (phone 1-855-719-9693, verified July 2026).
4. Prefer to attach a § 3937 letter? Generate one in the letter generator and send it alongside your orders.
5. Expect a Military Customer Support reply within about eight business days, and confirm the 6% rate, the backdated adjustment, and any waived charges in writing.

Where GM borrowers lose the cap

Trade in the car, restart the clock. Swap the financed vehicle during service and roll into a new GM Financial contract, and you have signed a fresh agreement while on active duty. That new loan sits outside the 6% cap and inside the Military Lending Act instead. Keep the original contract to keep the protection.

Eight business days is not instant. GM Financial quotes about eight business days to respond, so file early and do not stop paying while you wait. The SCRA lowers the rate; it does not pause the loan.

Lease and loan are two separate requests. The 6% cap covers a purchase-money loan. Ending a lease is a distinct § 3955 termination. If you financed one GM vehicle and lease another, you file for each right on its own.

A title loan is not a purchase loan. A pre-service auto loan gets the 6% cap, but the § 3952 no-repossession shield is built for purchase or lease installment contracts. Borrow against a car you already own and the rate cap still applies, yet the repossession analysis is different, so get advice before you lean on it. If GM Financial ever breaks a rule it acknowledges on its own page, you can make it pay, and you can see where it lands on the bank leaderboard.

The law behind this: 50 U.S.C. § 3937

Maximum rate of interest on debts incurred before military service: read the statute.