Debt collection
McCarthy, Burgess & Wolff: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 30
- Closed with money back
- 0
- 2023 to 2025
- 9 to 5
McCarthy, Burgess & Wolff received 318 complaints from everyone in the window; 30 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0 of the 30 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count fell from 9 in 2023 to 5 in 2025.
What the complaints are about
By product
| Debt collection | 26 |
| Credit reporting or other personal consumer reports | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
By issue
| Attempts to collect debt not owed | 16 |
| Written notification about debt | 4 |
| Improper use of your report | 3 |
| Electronic communications | 2 |
| False statements or representation | 2 |
| 2023: 9 | 2024: 16 | 2025: 5 |
Which accounts, specifically
| Telecommunications debt | 16 |
| Other debt | 10 |
| Credit reporting | 4 |
| Credit card debt | 3 |
| I do not know | 3 |
What went wrong, specifically
| Debt is not yours | 14 |
| Debt was result of identity theft | 6 |
| Debt was paid | 3 |
| Didn't receive enough information to verify debt | 3 |
| Reporting company used your report improperly | 3 |
Busiest month: April 2024, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from VA (6), TX (5), WA (4) , then GA, FL, MD.
How McCarthy, Burgess & Wolff answered
| Closed with explanation | 26 |
| Closed with non-monetary relief | 4 |
McCarthy, Burgess & Wolff responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes complaint caused principally by actions of third party outside the control or direction of the company" (9). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. VA, 2024-07-31. Outcome: Closed with explanation. Complaint 9685536
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Debt collection; Attempts to collect debt not owed. VA, 2024-06-28. Outcome: Closed with explanation. Complaint 9377679
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Debt collection; Attempts to collect debt not owed. TX, 2024-06-25. Outcome: Closed with explanation. Complaint 9335951
If this is your problem at McCarthy, Burgess & Wolff
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Afni 31 servicemember complaints; 0 with money back
- Credit Card Acquisitions 31 servicemember complaints; 0 with money back
- United Revenue 31 servicemember complaints; 0 with money back
- Healthcare Finance Direct 29 servicemember complaints; 1 with money back
- Law Office of Michael J. Scott, Pc 29 servicemember complaints; 0 with money back
Next in the directory by volume: National Debt Relief.
Frequently asked questions
How many complaints did servicemembers file against McCarthy, Burgess & Wolff?
30 complaints tagged servicemember were received by the CFPB about McCarthy, Burgess & Wolff, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count fell from 9 in 2023 to 5 in 2025.
What do servicemembers complain about most at McCarthy, Burgess & Wolff?
Debt collection accounts for 26 of the 30 complaints, and the most common issue is "Attempts to collect debt not owed" (16). Next: "Written notification about debt" (4).
Does McCarthy, Burgess & Wolff give money back when a servicemember complains?
0 of the 30 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 4 closed with non-monetary relief and 26 closed with an explanation only. McCarthy, Burgess & Wolff answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.