Debt collection
SinglePoint Gi: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 32
- Closed with money back
- 0
- 2023 to 2025
- 8 to 15
SinglePoint Gi received 324 complaints from everyone in the window; 32 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0 of the 32 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 8 in 2023 to 15 in 2025.
What the complaints are about
By product
| Debt collection | 22 |
| Credit reporting or other personal consumer reports | 5 |
| Student loan | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Debt or credit management | 1 |
By issue
| Attempts to collect debt not owed | 8 |
| False statements or representation | 5 |
| Incorrect information on your report | 5 |
| Written notification about debt | 4 |
| Communication tactics | 3 |
| 2023: 8 | 2024: 9 | 2025: 15 |
Which accounts, specifically
| Federal student loan debt | 6 |
| Credit reporting | 6 |
| I do not know | 6 |
| Private student loan debt | 5 |
| Other debt | 5 |
What went wrong, specifically
| Debt is not yours | 7 |
| Attempted to collect wrong amount | 5 |
| Didn't receive notice of right to dispute | 3 |
| Account information incorrect | 3 |
| Information belongs to someone else | 2 |
Busiest month: September 2025, with 4 servicemember complaints. Most were submitted by web.
Most complaints came from GA (6), AL (3), FL (3) , then NC, OH, VA.
How SinglePoint Gi answered
| Closed with explanation | 32 |
SinglePoint Gi responded within the CFPB's 15-day window on 94% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. MD, 2024-07-06. Outcome: Closed with explanation. Complaint 9446276
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Debt collection; False statements or representation. PA, 2024-04-24. Outcome: Closed with explanation. Complaint 8844686
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Debt collection; Written notification about debt. SC, 2024-03-26. Outcome: Closed with explanation. Complaint 8632056
If this is your problem at SinglePoint Gi
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Receivables Management Partners 32 servicemember complaints; 0 with money back
- ResidentCollect 32 servicemember complaints; 0 with money back
- The Bureaus 32 servicemember complaints; 0 with money back
- P&b Capital 33 servicemember complaints; 0 with money back
- Afni 31 servicemember complaints; 0 with money back
Next in the directory by volume: Americas Car-Mart.
Frequently asked questions
How many complaints did servicemembers file against SinglePoint Gi?
32 complaints tagged servicemember were received by the CFPB about SinglePoint GI between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 8 in 2023 to 15 in 2025.
What do servicemembers complain about most at SinglePoint Gi?
Debt collection accounts for 22 of the 32 complaints, and the most common issue is "Attempts to collect debt not owed" (8). Next: "False statements or representation" (5).
Does SinglePoint Gi give money back when a servicemember complains?
0 of the 32 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 32 closed with an explanation only. SinglePoint Gi answered 94% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.