Credit reporting
Alliant Credit Union: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 58
- Closed with money back
- 2
- 2023 to 2025
- 18 to 19
Alliant Credit Union received 692 complaints from everyone in the window; 58 carried the servicemember tag. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Incorrect information on your report". 2 of the 58 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count held roughly steady: 18 in 2023 and 19 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 20 |
| Vehicle loan or lease | 12 |
| Checking or savings account | 9 |
| Debt collection | 4 |
| Credit card | 3 |
By issue
| Incorrect information on your report | 12 |
| Improper use of your report | 11 |
| Managing the loan or lease | 6 |
| Managing an account | 5 |
| Charged fees or interest you didn't expect | 2 |
| 2023: 18 | 2024: 21 | 2025: 19 |
Which accounts, specifically
| Credit reporting | 22 |
| Loan | 12 |
| Checking account | 5 |
| Installment loan | 3 |
| General-purpose credit card or charge card | 3 |
What went wrong, specifically
| Reporting company used your report improperly | 6 |
| Information belongs to someone else | 5 |
| Credit inquiries on your report that you don't recognize | 5 |
| Billing problem | 4 |
| Account information incorrect | 3 |
Busiest month: June 2024, with 5 servicemember complaints. Most were submitted by web.
Most complaints came from FL (8), IL (7), TX (7) , then AZ, CA, GA.
How Alliant Credit Union answered
| Closed with explanation | 54 |
| Closed with monetary relief | 2 |
| Closed with non-monetary relief | 2 |
Alliant Credit Union responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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""
Credit reporting or other personal consumer reports; Improper use of your report. TX, 2024-07-22. Outcome: Closed with explanation. Complaint 9582594
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Credit reporting or other personal consumer reports; Incorrect information on your report. TX, 2024-07-22. Outcome: Closed with explanation. Complaint 9582296
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Credit reporting or other personal consumer reports; Incorrect information on your report. MN, 2024-07-20. Outcome: Closed with explanation. Complaint 9569292
If this is your problem at Alliant Credit Union
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- Aqua Finance 56 servicemember complaints; 6 with money back
- Oportun Financial 62 servicemember complaints; 0 with money back
- Thaxton Investment 62 servicemember complaints; 0 with money back
- Sezzle 54 servicemember complaints; 2 with money back
- Security Finance 63 servicemember complaints; 0 with money back
Next in the directory by volume: Erc, Freedom Financial Network, AmeriCollect.
Frequently asked questions
How many complaints did servicemembers file against Alliant Credit Union?
58 complaints tagged servicemember were received by the CFPB about ALLIANT CREDIT UNION between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count held roughly steady: 18 in 2023 and 19 in 2025.
What do servicemembers complain about most at Alliant Credit Union?
Credit reporting or other personal consumer reports accounts for 20 of the 58 complaints, and the most common issue is "Incorrect information on your report" (12). Next: "Improper use of your report" (11).
Does Alliant Credit Union give money back when a servicemember complains?
2 of the 58 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 2 closed with non-monetary relief and 54 closed with an explanation only. Alliant Credit Union answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.