Credit reporting
Security Finance: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 63
- Closed with money back
- 0
- 2023 to 2025
- 20 to 24
Security Finance received 788 complaints from everyone in the window; 63 carried the servicemember tag. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Incorrect information on your report". 0 of the 63 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 20 in 2023 to 24 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 23 |
| Debt collection | 12 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Payday loan, title loan, personal loan, or advance loan | 9 |
| Vehicle loan or lease | 6 |
By issue
| Incorrect information on your report | 20 |
| Improper use of your report | 10 |
| Attempts to collect debt not owed | 6 |
| Struggling to pay your loan | 6 |
| Problem with a company's investigation into an existing problem | 4 |
| 2023: 20 | 2024: 19 | 2025: 24 |
Which accounts, specifically
| Credit reporting | 31 |
| Installment loan | 10 |
| I do not know | 7 |
| Loan | 6 |
| Payday loan debt | 3 |
What went wrong, specifically
| Account information incorrect | 9 |
| Account status incorrect | 7 |
| Reporting company used your report improperly | 6 |
| Credit inquiries on your report that you don't recognize | 4 |
| Debt was result of identity theft | 3 |
Busiest month: October 2024, with 4 servicemember complaints. Most were submitted by web.
Most complaints came from TX (14), SC (13), GA (9) , then AL, IL, MS.
How Security Finance answered
| Closed with explanation | 62 |
| Closed with non-monetary relief | 1 |
Security Finance responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (3). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. OK, 2024-07-24. Outcome: Closed with explanation. Complaint 9592193
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. LA, 2024-07-12. Outcome: Closed with explanation. Complaint 9501254
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Debt collection; Communication tactics. ID, 2024-06-20. Outcome: Closed with explanation. Complaint 9294524
If this is your problem at Security Finance
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- Egl US 64 servicemember complaints; 0 with money back
- FactorTrust 64 servicemember complaints; 0 with money back
- Oportun Financial 62 servicemember complaints; 0 with money back
- Thaxton Investment 62 servicemember complaints; 0 with money back
- Prosper Marketplace 66 servicemember complaints; 1 with money back
Next in the directory by volume: Bth Management, Continental Services Group, Inc. d/b/a ConServe, Credit Fresh.
Frequently asked questions
How many complaints did servicemembers file against Security Finance?
63 complaints tagged servicemember were received by the CFPB about SECURITY FINANCE CORP between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 20 in 2023 to 24 in 2025.
What do servicemembers complain about most at Security Finance?
Credit reporting or other personal consumer reports accounts for 23 of the 63 complaints, and the most common issue is "Incorrect information on your report" (20). Next: "Improper use of your report" (10).
Does Security Finance give money back when a servicemember complains?
0 of the 63 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 1 closed with non-monetary relief and 62 closed with an explanation only. Security Finance answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.