Checking and savings
Bank of America: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 2,581
- Closed with money back
- 23%
- 2023 to 2025
- 865 to 991
Servicemembers filed 5.4% of Bank of America's 47,806 complaints in the window, against 2.5% across the directory. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 23% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 865 in 2023 to 991 in 2025.
What the complaints are about
By product
| Checking or savings account | 1,020 |
| Credit card | 446 |
| Credit reporting or other personal consumer reports | 365 |
| Money transfer, virtual currency, or money service | 161 |
| Credit card or prepaid card | 160 |
By issue
| Managing an account | 543 |
| Incorrect information on your report | 219 |
| Problem with a purchase shown on your statement | 161 |
| Closing an account | 149 |
| Opening an account | 149 |
| 2023: 865 | 2024: 725 | 2025: 991 |
Which accounts, specifically
| Checking account | 1,082 |
| General-purpose credit card or charge card | 814 |
| Credit reporting | 478 |
| Other banking product or service | 123 |
| Domestic (US) money transfer | 122 |
What went wrong, specifically
| Deposits and withdrawals | 282 |
| Credit card company isn't resolving a dispute about a purchase on your statement | 157 |
| Problem using a debit or ATM card | 136 |
| Transaction was not authorized | 129 |
| Company closed your account | 127 |
Busiest month: July 2023, with 148 servicemember complaints. Most were submitted by web.
Most complaints came from CA (442), TX (292), FL (253) , then GA, NC, VA.
How Bank of America answered
| Closed with explanation | 1,746 | 68% |
| Closed with monetary relief | 587 | 23% |
| Closed with non-monetary relief | 248 | 10% |
Bank of America responded within the CFPB's 15-day window on 98% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (2,570). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Checking or savings account; Problem caused by your funds being low. TX, 2024-09-03. Outcome: Closed with monetary relief. Complaint 9989497
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. NJ, 2024-09-01. Outcome: Closed with explanation. Complaint 9984144
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Checking or savings account; Closing an account. MI, 2024-08-30. Outcome: Closed with monetary relief. Complaint 9970896
If this is your problem at Bank of America
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: Bank of America SCRA: 4% Only If BofA Owns Your Mortgage.
Compare with checking and savings peers
- USAA 2,815 servicemember complaints; 8% with money back
- JPMorgan Chase 3,342 servicemember complaints; 7% with money back
- Wells Fargo 3,695 servicemember complaints; 7% with money back
- Chime Financial 1,164 servicemember complaints; 6% with money back
- U.S. Bank 1,016 servicemember complaints; 9% with money back
Next in the directory by volume: Synchrony, American Express, Cl.
Frequently asked questions
How many complaints did servicemembers file against Bank of America?
2,581 complaints tagged servicemember were received by the CFPB about BANK OF AMERICA, NATIONAL ASSOCIATION between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 865 in 2023 to 991 in 2025.
What do servicemembers complain about most at Bank of America?
Checking or savings account accounts for 1,020 of the 2,581 complaints, and the most common issue is "Managing an account" (543). Next: "Incorrect information on your report" (219).
Does Bank of America give money back when a servicemember complains?
23% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 248 closed with non-monetary relief and 1,746 closed with an explanation only. Bank of America answered 98% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.