Checking and savings
JPMorgan Chase: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 3,342
- Closed with money back
- 7%
- 2023 to 2025
- 991 to 1,305
Servicemembers filed 5.6% of JPMorgan Chase's 59,306 complaints in the window, against 2.5% across the directory. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 7% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 991 in 2023 to 1,305 in 2025.
What the complaints are about
By product
| Checking or savings account | 1,198 |
| Credit card | 821 |
| Credit reporting or other personal consumer reports | 495 |
| Money transfer, virtual currency, or money service | 206 |
| Credit card or prepaid card | 192 |
By issue
| Managing an account | 640 |
| Incorrect information on your report | 343 |
| Problem with a purchase shown on your statement | 298 |
| Improper use of your report | 220 |
| Closing an account | 210 |
| 2023: 991 | 2024: 1,046 | 2025: 1,305 |
Which accounts, specifically
| Checking account | 1,352 |
| General-purpose credit card or charge card | 1,297 |
| Credit reporting | 670 |
| Domestic (US) money transfer | 144 |
| Other banking product or service | 129 |
What went wrong, specifically
| Deposits and withdrawals | 337 |
| Credit card company isn't resolving a dispute about a purchase on your statement | 304 |
| Company closed your account | 230 |
| Transaction was not authorized | 184 |
| Problem using a debit or ATM card | 170 |
Busiest month: January 2025, with 179 servicemember complaints. Most were submitted by web.
Most complaints came from CA (431), TX (431), FL (352) , then GA, NY, IL.
How JPMorgan Chase answered
| Closed with explanation | 2,761 | 83% |
| Closed with non-monetary relief | 348 | 10% |
| Closed with monetary relief | 233 | 7% |
JPMorgan Chase responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Checking or savings account; Managing an account. CA, 2024-08-31. Outcome: Closed with explanation. Complaint 9981042
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Checking or savings account; Managing an account. CA, 2024-08-31. Outcome: Closed with monetary relief. Complaint 9979952
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Credit reporting or other personal consumer reports; Incorrect information on your report. NV, 2024-08-31. Outcome: Closed with explanation. Complaint 9976291
If this is your problem at JPMorgan Chase
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: Chase Military Benefits: 6% SCRA Cap, No Rate or Fee Figure in Print.
Compare with checking and savings peers
- Wells Fargo 3,695 servicemember complaints; 7% with money back
- USAA 2,815 servicemember complaints; 8% with money back
- Bank of America 2,581 servicemember complaints; 23% with money back
- Navy Federal Credit Union 6,752 servicemember complaints; 10% with money back
- Chime Financial 1,164 servicemember complaints; 6% with money back
Next in the directory by volume: Block (Cash App), Resurgent Capital Services.
Frequently asked questions
How many complaints did servicemembers file against JPMorgan Chase?
3,342 complaints tagged servicemember were received by the CFPB about JPMORGAN CHASE & CO. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 991 in 2023 to 1,305 in 2025.
What do servicemembers complain about most at JPMorgan Chase?
Checking or savings account accounts for 1,198 of the 3,342 complaints, and the most common issue is "Managing an account" (640). Next: "Incorrect information on your report" (343).
Does JPMorgan Chase give money back when a servicemember complains?
7% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 348 closed with non-monetary relief and 2,761 closed with an explanation only. JPMorgan Chase answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.