Vehicle loans and leases
Bridgecrest Acceptance: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 366
- Closed with money back
- 0%
- 2023 to 2025
- 76 to 179
Servicemembers filed 8.7% of Bridgecrest Acceptance's 4,215 complaints in the window, against 2.5% across the directory. The complaints are mostly about vehicle loan or lease, and the single most common issue is "Incorrect information on your report". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 76 in 2023 to 179 in 2025.
What the complaints are about
By product
| Vehicle loan or lease | 182 |
| Credit reporting or other personal consumer reports | 106 |
| Debt collection | 56 |
| Credit reporting, credit repair services, or other personal consumer reports | 21 |
| Payday loan, title loan, or personal loan | 1 |
By issue
| Incorrect information on your report | 82 |
| Managing the loan or lease | 61 |
| Repossession | 56 |
| Problems at the end of the loan or lease | 28 |
| Problem with a company's investigation into an existing problem | 26 |
| 2023: 76 | 2024: 111 | 2025: 179 |
Which accounts, specifically
| Loan | 199 |
| Credit reporting | 132 |
| Auto debt | 52 |
| Lease | 9 |
| I do not know | 4 |
What went wrong, specifically
| Billing problem | 34 |
| Account status incorrect | 33 |
| Reporting company used your report improperly | 25 |
| Account information incorrect | 25 |
| Information belongs to someone else | 22 |
Busiest month: July 2025, with 26 servicemember complaints. Most were submitted by web.
Most complaints came from TX (58), GA (52), FL (34) , then NC, CA, PA.
How Bridgecrest Acceptance answered
| Closed with explanation | 366 | 100% |
Bridgecrest Acceptance responded within the CFPB's 15-day window on 99% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (86). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Vehicle loan or lease; Repossession. TX, 2024-08-31. Outcome: Closed with explanation. Complaint 9973701
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Vehicle loan or lease; Improper use of your report. TX, 2024-08-22. Outcome: Closed with explanation. Complaint 9893275
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Debt collection; Written notification about debt. MI, 2024-08-19. Outcome: Closed with explanation. Complaint 9848276
If this is your problem at Bridgecrest Acceptance
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with vehicle loans and leases peers
- Exeter Finance 361 servicemember complaints; 0% with money back
- GM Financial 305 servicemember complaints; 0% with money back
- Hyundai Capital America 288 servicemember complaints; 0% with money back
- Toyota Financial Services 275 servicemember complaints; 4% with money back
- Credit Acceptance 501 servicemember complaints; 8% with money back
Next in the directory by volume: Ocwen Financial, Fifth Third.
Frequently asked questions
How many complaints did servicemembers file against Bridgecrest Acceptance?
366 complaints tagged servicemember were received by the CFPB about Bridgecrest Acceptance Corporation between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 76 in 2023 to 179 in 2025.
What do servicemembers complain about most at Bridgecrest Acceptance?
Vehicle loan or lease accounts for 182 of the 366 complaints, and the most common issue is "Incorrect information on your report" (82). Next: "Managing the loan or lease" (61).
Does Bridgecrest Acceptance give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 366 closed with an explanation only. Bridgecrest Acceptance answered 99% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.