Checking and savings
Fifth Third: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 334
- Closed with money back
- 5%
- 2023 to 2025
- 105 to 129
Servicemembers filed 7.6% of Fifth Third's 4,394 complaints in the window, against 2.5% across the directory. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 5% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 105 in 2023 to 129 in 2025.
What the complaints are about
By product
| Checking or savings account | 106 |
| Mortgage | 48 |
| Credit reporting or other personal consumer reports | 38 |
| Vehicle loan or lease | 34 |
| Payday loan, title loan, personal loan, or advance loan | 31 |
By issue
| Managing an account | 66 |
| Incorrect information on your report | 26 |
| Trouble during payment process | 19 |
| Improper use of your report | 16 |
| Struggling to pay mortgage | 16 |
| 2023: 105 | 2024: 100 | 2025: 129 |
Which accounts, specifically
| Checking account | 122 |
| Credit reporting | 50 |
| General-purpose credit card or charge card | 38 |
| Conventional home mortgage | 37 |
| Loan | 36 |
What went wrong, specifically
| Deposits and withdrawals | 33 |
| Banking errors | 20 |
| Transaction was not authorized | 16 |
| Funds not handled or disbursed as instructed | 15 |
| Problem using a debit or ATM card | 13 |
Busiest month: December 2025, with 21 servicemember complaints. Most were submitted by web.
Most complaints came from OH (55), FL (52), TX (23) , then GA, MI, NC.
How Fifth Third answered
| Closed with explanation | 294 | 88% |
| Closed with non-monetary relief | 22 | 7% |
| Closed with monetary relief | 18 | 5% |
Fifth Third responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Mortgage; Trouble during payment process. WA, 2024-09-03. Outcome: Closed with explanation. Complaint 9998810
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Credit reporting or other personal consumer reports; Incorrect information on your report. GA, 2024-08-31. Outcome: Closed with explanation. Complaint 9976516
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Mortgage; Trouble during payment process. AZ, 2024-08-19. Outcome: Closed with non-monetary relief. Complaint 9851208
If this is your problem at Fifth Third
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: Fifth Third SCRA: 6% Cap, All Fees Waived, One Specialist Line.
Compare with checking and savings peers
- Citizens 325 servicemember complaints; 13% with money back
- SoFi Technologies 391 servicemember complaints; 6% with money back
- Credit Karma 253 servicemember complaints; 17% with money back
- PNC Bank 502 servicemember complaints; 12% with money back
- Regions 204 servicemember complaints; 17% with money back
Frequently asked questions
How many complaints did servicemembers file against Fifth Third?
334 complaints tagged servicemember were received by the CFPB about FIFTH THIRD FINANCIAL CORPORATION between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 105 in 2023 to 129 in 2025.
What do servicemembers complain about most at Fifth Third?
Checking or savings account accounts for 106 of the 334 complaints, and the most common issue is "Managing an account" (66). Next: "Incorrect information on your report" (26).
Does Fifth Third give money back when a servicemember complains?
5% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 22 closed with non-monetary relief and 294 closed with an explanation only. Fifth Third answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.