Mortgages
Carrington Mortgage Services: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 425
- Closed with money back
- 0%
- 2023 to 2025
- 158 to 163
Servicemembers filed 22.9% of Carrington Mortgage Services's 1,855 complaints in the window, against 2.5% across the directory. The complaints are mostly about mortgage, and the single most common issue is "Trouble during payment process". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count held roughly steady: 158 in 2023 and 163 in 2025.
What the complaints are about
By product
| Mortgage | 333 |
| Credit reporting or other personal consumer reports | 72 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
| Debt collection | 3 |
| Debt or credit management | 2 |
By issue
| Trouble during payment process | 154 |
| Struggling to pay mortgage | 114 |
| Incorrect information on your report | 66 |
| Problem with a company's investigation into an existing problem | 29 |
| Applying for a mortgage or refinancing an existing mortgage | 17 |
| 2023: 158 | 2024: 104 | 2025: 163 |
Which accounts, specifically
| VA mortgage | 284 |
| Credit reporting | 86 |
| Conventional home mortgage | 53 |
| FHA mortgage | 42 |
| Reverse mortgage | 29 |
What went wrong, specifically
| Escrow, taxes, or insurance | 60 |
| Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | 46 |
| Account status incorrect | 38 |
| Trying to communicate with the company to fix an issue while managing or servicing your loan | 33 |
| Payment process | 32 |
Busiest month: February 2023, with 27 servicemember complaints. Most were submitted by web.
Most complaints came from TX (61), CA (52), FL (37) , then GA, NC, IL.
How Carrington Mortgage Services answered
| Closed with explanation | 425 | 100% |
Carrington Mortgage Services responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Mortgage; Trouble during payment process. WA, 2024-08-30. Outcome: Closed with explanation. Complaint 9959045
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Mortgage; Trouble during payment process. GA, 2024-08-28. Outcome: Closed with explanation. Complaint 9949595
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Credit reporting or other personal consumer reports; Improper use of your report. CA, 2024-08-24. Outcome: Closed with explanation. Complaint 9911940
If this is your problem at Carrington Mortgage Services
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: Carrington Mortgage SCRA: Servicemembers Connection 888-267-5474.
Compare with mortgages peers
- Pennymac Loan Services 446 servicemember complaints; 2% with money back
- Ocwen Financial 352 servicemember complaints; 1% with money back
- M&T Bank 287 servicemember complaints; 5% with money back
- LoanCare 243 servicemember complaints; 0% with money back
- Rocket Mortgage 228 servicemember complaints; 1% with money back
Next in the directory by volume: SoFi Technologies, Self Financial, EdFinancial Services.
Frequently asked questions
How many complaints did servicemembers file against Carrington Mortgage Services?
425 complaints tagged servicemember were received by the CFPB about CARRINGTON MORTGAGE SERVICES, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count held roughly steady: 158 in 2023 and 163 in 2025.
What do servicemembers complain about most at Carrington Mortgage Services?
Mortgage accounts for 333 of the 425 complaints, and the most common issue is "Trouble during payment process" (154). Next: "Struggling to pay mortgage" (114).
Does Carrington Mortgage Services give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 425 closed with an explanation only. Carrington Mortgage Services answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.