Mortgages
Rocket Mortgage: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 228
- Closed with money back
- 1%
- 2023 to 2025
- 57 to 109
Servicemembers filed 12.8% of Rocket Mortgage's 1,779 complaints in the window, against 2.5% across the directory. The complaints are mostly about mortgage, and the single most common issue is "Trouble during payment process". 1% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 57 in 2023 to 109 in 2025.
What the complaints are about
By product
| Mortgage | 186 |
| Credit reporting or other personal consumer reports | 34 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Debt collection | 1 |
By issue
| Trouble during payment process | 82 |
| Applying for a mortgage or refinancing an existing mortgage | 44 |
| Closing on a mortgage | 30 |
| Struggling to pay mortgage | 26 |
| Incorrect information on your report | 24 |
| 2023: 57 | 2024: 62 | 2025: 109 |
Which accounts, specifically
| VA mortgage | 119 |
| Conventional home mortgage | 85 |
| Credit reporting | 42 |
| FHA mortgage | 31 |
| Home equity loan or line of credit (HELOC) | 16 |
What went wrong, specifically
| Escrow, taxes, or insurance | 45 |
| Trying to communicate with the company to fix an issue while managing or servicing your loan | 27 |
| Payment process | 19 |
| Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | 18 |
| Account status incorrect | 15 |
Busiest month: December 2025, with 20 servicemember complaints. Most were submitted by web.
Most complaints came from FL (35), TX (32), NC (16) , then CA, GA, AL.
How Rocket Mortgage answered
| Closed with explanation | 225 | 99% |
| Closed with monetary relief | 2 | 1% |
| Closed with non-monetary relief | 1 | 0% |
Rocket Mortgage responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Mortgage; Trouble during payment process. VA, 2024-09-01. Outcome: Closed with explanation. Complaint 9984302
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Mortgage; Trouble during payment process. LA, 2024-08-22. Outcome: Closed with explanation. Complaint 9885231
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Credit reporting or other personal consumer reports; Improper use of your report. VA, 2024-08-20. Outcome: Closed with explanation. Complaint 9863606
If this is your problem at Rocket Mortgage
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: Rocket Mortgage SCRA: 6% Cap, Credit Reported as Current.
Compare with mortgages peers
- Select Portfolio Servicing 220 servicemember complaints; 0% with money back
- LoanCare 243 servicemember complaints; 0% with money back
- United Shore Financial Services 202 servicemember complaints; 1% with money back
- Planet Home Lending 188 servicemember complaints; 0% with money back
- M&T Bank 287 servicemember complaints; 5% with money back
Frequently asked questions
How many complaints did servicemembers file against Rocket Mortgage?
228 complaints tagged servicemember were received by the CFPB about Rocket Mortgage, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 57 in 2023 to 109 in 2025.
What do servicemembers complain about most at Rocket Mortgage?
Mortgage accounts for 186 of the 228 complaints, and the most common issue is "Trouble during payment process" (82). Next: "Applying for a mortgage or refinancing an existing mortgage" (44).
Does Rocket Mortgage give money back when a servicemember complains?
1% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 1 closed with non-monetary relief and 225 closed with an explanation only. Rocket Mortgage answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.