Debt collection
Central Portfolio Control: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 108
- Closed with money back
- 0%
- 2023 to 2025
- 15 to 67
Servicemembers filed 6.1% of Central Portfolio Control's 1,763 complaints in the window, against 2.5% across the directory. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 15 in 2023 to 67 in 2025.
What the complaints are about
By product
| Debt collection | 90 |
| Credit reporting or other personal consumer reports | 15 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
By issue
| Attempts to collect debt not owed | 44 |
| Written notification about debt | 15 |
| Incorrect information on your report | 13 |
| Communication tactics | 12 |
| False statements or representation | 12 |
| 2023: 15 | 2024: 26 | 2025: 67 |
Which accounts, specifically
| I do not know | 50 |
| Medical debt | 24 |
| Credit reporting | 17 |
| Rental debt | 6 |
| Payday loan debt | 5 |
What went wrong, specifically
| Debt is not yours | 26 |
| Debt was result of identity theft | 15 |
| Attempted to collect wrong amount | 11 |
| Didn't receive notice of right to dispute | 9 |
| Didn't receive enough information to verify debt | 7 |
Busiest month: May 2025, with 10 servicemember complaints. Most were submitted by web.
Most complaints came from TX (29), GA (10), CA (8) , then AZ, FL, NC.
How Central Portfolio Control answered
| Closed with explanation | 108 | 100% |
Central Portfolio Control responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
-
""
Debt collection; Attempts to collect debt not owed. OH, 2024-08-15. Outcome: Closed with explanation. Complaint 9828235
-
""
Debt collection; Attempts to collect debt not owed. LA, 2024-07-29. Outcome: Closed with explanation. Complaint 9649867
-
""
Debt collection; Attempts to collect debt not owed. WA, 2024-07-25. Outcome: Closed with explanation. Complaint 9613559
If this is your problem at Central Portfolio Control
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Security Credit Services 106 servicemember complaints; 0% with money back
- Ability Recovery Services 113 servicemember complaints; 1% with money back
- Absolute Resolutions 115 servicemember complaints; 0% with money back
- Nra 100 servicemember complaints; 0% with money back
- Collection Management 118 servicemember complaints; 0% with money back
Next in the directory by volume: AmeriHome Mortgage, AES/PHEAA.
Frequently asked questions
How many complaints did servicemembers file against Central Portfolio Control?
108 complaints tagged servicemember were received by the CFPB about Central Portfolio Control Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 15 in 2023 to 67 in 2025.
What do servicemembers complain about most at Central Portfolio Control?
Debt collection accounts for 90 of the 108 complaints, and the most common issue is "Attempts to collect debt not owed" (44). Next: "Written notification about debt" (15).
Does Central Portfolio Control give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 108 closed with an explanation only. Central Portfolio Control answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.