Debt collection
Collection Management: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 118
- Closed with money back
- 0%
- 2023 to 2025
- 14 to 60
Servicemembers filed 6.2% of Collection Management's 1,900 complaints in the window, against 2.5% across the directory. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 14 in 2023 to 60 in 2025.
What the complaints are about
By product
| Debt collection | 95 |
| Credit reporting or other personal consumer reports | 19 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt or credit management | 2 |
By issue
| Attempts to collect debt not owed | 44 |
| Written notification about debt | 29 |
| Communication tactics | 10 |
| Incorrect information on your report | 8 |
| False statements or representation | 7 |
| 2023: 14 | 2024: 44 | 2025: 60 |
Which accounts, specifically
| Medical debt | 69 |
| I do not know | 29 |
| Credit reporting | 22 |
| Credit card debt | 2 |
| Debt settlement | 2 |
What went wrong, specifically
| Debt is not yours | 32 |
| Didn't receive enough information to verify debt | 15 |
| Didn't receive notice of right to dispute | 14 |
| Debt was paid | 8 |
| Frequent or repeated calls | 8 |
Busiest month: October 2024, with 9 servicemember complaints. Most were submitted by web.
Most complaints came from TX (27), FL (20), GA (16) , then PA, OH, TN.
How Collection Management answered
| Closed with explanation | 118 | 100% |
Collection Management responded within the CFPB's 15-day window on 98% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Incorrect information on your report. FL, 2024-08-20. Outcome: Closed with explanation. Complaint 9847115
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Debt collection; False statements or representation. CA, 2024-08-14. Outcome: Closed with explanation. Complaint 9803397
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Debt collection; Written notification about debt. TX, 2024-08-10. Outcome: Closed with explanation. Complaint 9774399
If this is your problem at Collection Management
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Credit Corp Solutions 121 servicemember complaints; 0% with money back
- Absolute Resolutions 115 servicemember complaints; 0% with money back
- Ability Recovery Services 113 servicemember complaints; 1% with money back
- Eastern Account Systems of Connecticut 128 servicemember complaints; 0% with money back
- Central Portfolio Control 108 servicemember complaints; 0% with money back
Next in the directory by volume: First Portfolio Servicing, Lendmark Financial Services.
Frequently asked questions
How many complaints did servicemembers file against Collection Management?
118 complaints tagged servicemember were received by the CFPB about Collection Management Holdings, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 14 in 2023 to 60 in 2025.
What do servicemembers complain about most at Collection Management?
Debt collection accounts for 95 of the 118 complaints, and the most common issue is "Attempts to collect debt not owed" (44). Next: "Written notification about debt" (29).
Does Collection Management give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 118 closed with an explanation only. Collection Management answered 98% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.