Debt collection
Colony Brands: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 60
- Closed with money back
- 0
- 2023 to 2025
- 19 to 26
Colony Brands received 1,002 complaints from everyone in the window; 60 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Incorrect information on your report". 0 of the 60 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 19 in 2023 to 26 in 2025.
What the complaints are about
By product
| Debt collection | 20 |
| Credit reporting or other personal consumer reports | 15 |
| Credit card | 14 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Credit card or prepaid card | 3 |
By issue
| Incorrect information on your report | 13 |
| Improper use of your report | 12 |
| Attempts to collect debt not owed | 11 |
| Getting a credit card | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
| 2023: 19 | 2024: 15 | 2025: 26 |
Which accounts, specifically
| Credit reporting | 35 |
| Store credit card | 17 |
| I do not know | 10 |
| Credit card debt | 8 |
| Other debt | 7 |
What went wrong, specifically
| Reporting company used your report improperly | 11 |
| Debt was result of identity theft | 8 |
| Account status incorrect | 7 |
| Information belongs to someone else | 7 |
| Their investigation did not fix an error on your report | 6 |
Busiest month: October 2025, with 7 servicemember complaints. Most were submitted by web.
Most complaints came from GA (11), TX (6), NJ (4) , then CA, PA, AL.
How Colony Brands answered
| Closed with explanation | 60 |
Colony Brands responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Incorrect information on your report. GA, 2024-09-01. Outcome: Closed with explanation. Complaint 9984192
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. GA, 2024-08-22. Outcome: Closed with explanation. Complaint 9895636
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Credit reporting or other personal consumer reports; Improper use of your report. AR, 2024-08-17. Outcome: Closed with explanation. Complaint 9833356
If this is your problem at Colony Brands
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Credit Systems International 60 servicemember complaints; 0 with money back
- Aargon Agency 59 servicemember complaints; 0 with money back
- Bounce Ai 59 servicemember complaints; 0 with money back
- Bth Management 62 servicemember complaints; 0 with money back
- Continental Services Group, Inc. d/b/a ConServe 62 servicemember complaints; 0 with money back
Frequently asked questions
How many complaints did servicemembers file against Colony Brands?
60 complaints tagged servicemember were received by the CFPB about Colony Brands, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 19 in 2023 to 26 in 2025.
What do servicemembers complain about most at Colony Brands?
Debt collection accounts for 20 of the 60 complaints, and the most common issue is "Incorrect information on your report" (13). Next: "Improper use of your report" (12).
Does Colony Brands give money back when a servicemember complains?
0 of the 60 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 60 closed with an explanation only. Colony Brands answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.