Debt collection
Bounce Ai: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 59
- Closed with money back
- 0
- 2023 to 2025
- 0 to 43
Bounce Ai received 880 complaints from everyone in the window; 59 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0 of the 59 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 0 in 2023 to 43 in 2025.
What the complaints are about
By product
| Debt collection | 47 |
| Credit reporting or other personal consumer reports | 11 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
By issue
| Attempts to collect debt not owed | 26 |
| Written notification about debt | 7 |
| False statements or representation | 6 |
| Incorrect information on your report | 6 |
| Took or threatened to take negative or legal action | 5 |
| 2023: 0 | 2024: 16 | 2025: 43 |
Which accounts, specifically
| I do not know | 24 |
| Credit reporting | 12 |
| Other debt | 10 |
| Rental debt | 6 |
| Credit card debt | 5 |
What went wrong, specifically
| Debt is not yours | 14 |
| Debt was result of identity theft | 7 |
| Attempted to collect wrong amount | 5 |
| Information belongs to someone else | 5 |
| Didn't receive notice of right to dispute | 4 |
Busiest month: December 2024, with 10 servicemember complaints. Most were submitted by web.
Most complaints came from TX (11), FL (8), GA (8) , then CA, MD, NY.
How Bounce Ai answered
| Closed with explanation | 59 |
Bounce Ai responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. TX, 2024-05-13. Outcome: Closed with explanation. Complaint 8999698
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Debt collection; Attempts to collect debt not owed. FL, 2025-12-24. Outcome: Closed with explanation. Complaint 18273706
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Debt collection; Took or threatened to take negative or legal action. MS, 2025-12-22. Outcome: Closed with explanation. Complaint 18227984
If this is your problem at Bounce Ai
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Aargon Agency 59 servicemember complaints; 0 with money back
- Colony Brands 60 servicemember complaints; 0 with money back
- Credit Systems International 60 servicemember complaints; 0 with money back
- Erc 57 servicemember complaints; 0 with money back
- Bth Management 62 servicemember complaints; 0 with money back
Next in the directory by volume: Foris Dax, Tmx Finance, United PanAm Financial.
Frequently asked questions
How many complaints did servicemembers file against Bounce Ai?
59 complaints tagged servicemember were received by the CFPB about Bounce AI, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 0 in 2023 to 43 in 2025.
What do servicemembers complain about most at Bounce Ai?
Debt collection accounts for 47 of the 59 complaints, and the most common issue is "Attempts to collect debt not owed" (26). Next: "Written notification about debt" (7).
Does Bounce Ai give money back when a servicemember complains?
0 of the 59 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 59 closed with an explanation only. Bounce Ai answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.