Personal, payday and title loans
Greensky Operations: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 61
- Closed with money back
- 1
- 2023 to 2025
- 0 to 35
Greensky Operations received 356 complaints from everyone in the window; 61 carried the servicemember tag. The complaints are mostly about payday loan, title loan, personal loan, or advance loan, and the single most common issue is "Problem with a company's investigation into an existing problem". 1 of the 61 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 0 in 2023 to 35 in 2025.
What the complaints are about
By product
| Payday loan, title loan, personal loan, or advance loan | 27 |
| Credit reporting or other personal consumer reports | 21 |
| Debt collection | 7 |
| Credit card | 5 |
| Debt or credit management | 1 |
By issue
| Problem with a company's investigation into an existing problem | 11 |
| Incorrect information on your report | 10 |
| Charged fees or interest you didn't expect | 8 |
| Problem when making payments | 6 |
| Problem with the payoff process at the end of the loan | 5 |
| 2023: 0 | 2024: 26 | 2025: 35 |
Which accounts, specifically
| Installment loan | 28 |
| Credit reporting | 21 |
| Personal line of credit | 13 |
| Other debt | 8 |
| Store credit card | 4 |
What went wrong, specifically
| Their investigation did not fix an error on your report | 8 |
| Debt is not yours | 3 |
| Attempted to collect wrong amount | 3 |
| Account information incorrect | 3 |
| Information belongs to someone else | 3 |
Busiest month: April 2024, with 7 servicemember complaints. Most were submitted by web.
Most complaints came from TX (12), NC (8), NJ (7) , then VA, FL, GA.
How Greensky Operations answered
| Closed with explanation | 53 |
| Closed with non-monetary relief | 7 |
| Closed with monetary relief | 1 |
Greensky Operations responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. UT, 2024-07-30. Outcome: Closed with explanation. Complaint 9643528
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Credit reporting or other personal consumer reports; Incorrect information on your report. VA, 2024-06-20. Outcome: Closed with explanation. Complaint 9309543
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. TX, 2024-06-12. Outcome: Closed with explanation. Complaint 9244249
If this is your problem at Greensky Operations
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with personal, payday and title loans peers
- Credit Fresh 62 servicemember complaints; 0 with money back
- LendingPoint 56 servicemember complaints; 4 with money back
- American First Finance 51 servicemember complaints; 9 with money back
- Wheels Financial 51 servicemember complaints; 0 with money back
- Klarna Ab 80 servicemember complaints; 2 with money back
Next in the directory by volume: Colony Brands, Credit Systems International, Aargon Agency.
Frequently asked questions
How many complaints did servicemembers file against Greensky Operations?
61 complaints tagged servicemember were received by the CFPB about GREENSKY OPERATIONS, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 0 in 2023 to 35 in 2025.
What do servicemembers complain about most at Greensky Operations?
Payday loan, title loan, personal loan, or advance loan accounts for 27 of the 61 complaints, and the most common issue is "Problem with a company's investigation into an existing problem" (11). Next: "Incorrect information on your report" (10).
Does Greensky Operations give money back when a servicemember complains?
1 of the 61 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 7 closed with non-monetary relief and 53 closed with an explanation only. Greensky Operations answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.