Debt collection
Hw: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 285
- Closed with money back
- 0%
- 2023 to 2025
- 79 to 118
Servicemembers filed 6.9% of Hw's 4,136 complaints in the window, against 2.5% across the directory. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 79 in 2023 to 118 in 2025.
What the complaints are about
By product
| Debt collection | 223 |
| Credit reporting or other personal consumer reports | 50 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Checking or savings account | 1 |
| Debt or credit management | 1 |
By issue
| Attempts to collect debt not owed | 96 |
| False statements or representation | 44 |
| Written notification about debt | 36 |
| Incorrect information on your report | 35 |
| Took or threatened to take negative or legal action | 20 |
| 2023: 79 | 2024: 88 | 2025: 118 |
Which accounts, specifically
| Rental debt | 147 |
| Credit reporting | 52 |
| Other debt | 43 |
| I do not know | 40 |
| Other personal consumer report | 8 |
What went wrong, specifically
| Debt is not yours | 68 |
| Attempted to collect wrong amount | 47 |
| Debt was result of identity theft | 19 |
| Didn't receive enough information to verify debt | 17 |
| Didn't receive notice of right to dispute | 16 |
Busiest month: June 2025, with 15 servicemember complaints. Most were submitted by web.
Most complaints came from TX (42), GA (38), FL (30) , then CA, NC, AL.
How Hw answered
| Closed with explanation | 194 | 68% |
| Closed with non-monetary relief | 91 | 32% |
Hw responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. KS, 2024-08-23. Outcome: Closed with explanation. Complaint 9899588
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Debt collection; Communication tactics. TX, 2024-08-21. Outcome: Closed with explanation. Complaint 9876189
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Debt collection; Electronic communications. VA, 2024-08-16. Outcome: Closed with explanation. Complaint 9825174
If this is your problem at Hw
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Radius Global Solutions 277 servicemember complaints; 0% with money back
- Spring Oaks Capital 276 servicemember complaints; 0% with money back
- Caine & Weiner 305 servicemember complaints; 0% with money back
- T.s. 322 servicemember complaints; 0% with money back
- ProCollect 245 servicemember complaints; 0% with money back
Next in the directory by volume: Toyota Financial Services.
Frequently asked questions
How many complaints did servicemembers file against Hw?
285 complaints tagged servicemember were received by the CFPB about HW Holding, Inc between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 79 in 2023 to 118 in 2025.
What do servicemembers complain about most at Hw?
Debt collection accounts for 223 of the 285 complaints, and the most common issue is "Attempts to collect debt not owed" (96). Next: "False statements or representation" (44).
Does Hw give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 91 closed with non-monetary relief and 194 closed with an explanation only. Hw answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.