Mortgages
Midfirst Bank: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 101
- Closed with money back
- 7%
- 2023 to 2025
- 33 to 41
Servicemembers filed 12.9% of Midfirst Bank's 785 complaints in the window, against 2.5% across the directory. The complaints are mostly about mortgage, and the single most common issue is "Trouble during payment process". 7% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 33 in 2023 to 41 in 2025.
What the complaints are about
By product
| Mortgage | 80 |
| Credit reporting or other personal consumer reports | 8 |
| Checking or savings account | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Debt collection | 2 |
By issue
| Trouble during payment process | 35 |
| Struggling to pay mortgage | 31 |
| Incorrect information on your report | 8 |
| Closing on a mortgage | 6 |
| Managing an account | 4 |
| 2023: 33 | 2024: 27 | 2025: 41 |
Which accounts, specifically
| VA mortgage | 63 |
| FHA mortgage | 21 |
| Credit reporting | 12 |
| Savings account | 6 |
| Checking account | 5 |
What went wrong, specifically
| Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | 15 |
| Payment process | 8 |
| Escrow, taxes, or insurance | 7 |
| An existing modification, forbearance plan, short sale, or other loss mitigation relief | 6 |
| Their investigation did not fix an error on your report | 5 |
Busiest month: May 2025, with 10 servicemember complaints. Most were submitted by web.
Most complaints came from TX (32), CA (9), VA (7) , then FL, GA, IL.
How Midfirst Bank answered
| Closed with explanation | 78 | 77% |
| Closed with non-monetary relief | 16 | 16% |
| Closed with monetary relief | 7 | 7% |
Midfirst Bank responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (99). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Incorrect information on your report. CO, 2024-08-14. Outcome: Closed with explanation. Complaint 9781057
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Checking or savings account; Managing an account. DC, 2024-08-05. Outcome: Closed with explanation. Complaint 9713494
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Mortgage; Trouble during payment process. TX, 2024-08-05. Outcome: Closed with monetary relief. Complaint 9712438
If this is your problem at Midfirst Bank
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with mortgages peers
- AmeriHome Mortgage 107 servicemember complaints; 0% with money back
- Bsi Financial 108 servicemember complaints; 0% with money back
- Selene 126 servicemember complaints; 0% with money back
- Mortgage Solutions Of Colorado 80 servicemember complaints; 0 with money back
- Fay Servicing 129 servicemember complaints; 0% with money back
Next in the directory by volume: Nra, Consumer Adjustment, Mrs Bpo.
Frequently asked questions
How many complaints did servicemembers file against Midfirst Bank?
101 complaints tagged servicemember were received by the CFPB about MIDFIRST BANK between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 33 in 2023 to 41 in 2025.
What do servicemembers complain about most at Midfirst Bank?
Mortgage accounts for 80 of the 101 complaints, and the most common issue is "Trouble during payment process" (35). Next: "Struggling to pay mortgage" (31).
Does Midfirst Bank give money back when a servicemember complains?
7% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 16 closed with non-monetary relief and 78 closed with an explanation only. Midfirst Bank answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.