Mortgages
Selene: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 126
- Closed with money back
- 0%
- 2023 to 2025
- 26 to 59
Servicemembers filed 7.8% of Selene's 1,624 complaints in the window, against 2.5% across the directory. The complaints are mostly about mortgage, and the single most common issue is "Trouble during payment process". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 26 in 2023 to 59 in 2025.
What the complaints are about
By product
| Mortgage | 119 |
| Credit reporting or other personal consumer reports | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt collection | 1 |
By issue
| Trouble during payment process | 63 |
| Struggling to pay mortgage | 41 |
| Closing on a mortgage | 10 |
| Applying for a mortgage or refinancing an existing mortgage | 5 |
| Incorrect information on your report | 3 |
| 2023: 26 | 2024: 41 | 2025: 59 |
Which accounts, specifically
| Conventional home mortgage | 82 |
| VA mortgage | 34 |
| FHA mortgage | 23 |
| Other type of mortgage | 10 |
| Credit reporting | 7 |
What went wrong, specifically
| Trying to communicate with the company to fix an issue while managing or servicing your loan | 22 |
| Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | 20 |
| Escrow, taxes, or insurance | 18 |
| Payment process | 14 |
| Foreclosure | 9 |
Busiest month: December 2024, with 14 servicemember complaints. Most were submitted by web.
Most complaints came from FL (22), GA (18), CA (13) , then NY, TX, NC.
How Selene answered
| Closed with explanation | 126 | 100% |
Selene responded within the CFPB's 15-day window on 99% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Mortgage; Struggling to pay mortgage. VA, 2024-08-20. Outcome: Closed with explanation. Complaint 9847915
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Mortgage; Closing on a mortgage. IL, 2024-08-13. Outcome: Closed with explanation. Complaint 9782967
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. VA, 2024-08-06. Outcome: Closed with explanation. Complaint 9728537
If this is your problem at Selene
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with mortgages peers
- Fay Servicing 129 servicemember complaints; 0% with money back
- CrossCountry Mortgage 134 servicemember complaints; 1% with money back
- Ld 137 servicemember complaints; 0% with money back
- Bsi Financial 108 servicemember complaints; 0% with money back
- AmeriHome Mortgage 107 servicemember complaints; 0% with money back
Next in the directory by volume: Opportunity Financial, Credit Corp Solutions, American Honda Finance.
Frequently asked questions
How many complaints did servicemembers file against Selene?
126 complaints tagged servicemember were received by the CFPB about Selene Holdings LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 26 in 2023 to 59 in 2025.
What do servicemembers complain about most at Selene?
Mortgage accounts for 119 of the 126 complaints, and the most common issue is "Trouble during payment process" (63). Next: "Struggling to pay mortgage" (41).
Does Selene give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 126 closed with an explanation only. Selene answered 99% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.