Credit reporting
MoneyLion: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 189
- Closed with money back
- 6%
- 2023 to 2025
- 54 to 81
Servicemembers filed 10.5% of MoneyLion's 1,801 complaints in the window, against 2.5% across the directory. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Incorrect information on your report". 6% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 54 in 2023 to 81 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 52 |
| Checking or savings account | 51 |
| Payday loan, title loan, personal loan, or advance loan | 34 |
| Debt collection | 18 |
| Payday loan, title loan, or personal loan | 14 |
By issue
| Incorrect information on your report | 37 |
| Managing an account | 33 |
| Problem with a company's investigation into an existing problem | 13 |
| Improper use of your report | 11 |
| Charged fees or interest you didn't expect | 10 |
| 2023: 54 | 2024: 54 | 2025: 81 |
Which accounts, specifically
| Credit reporting | 61 |
| Checking account | 39 |
| Payday loan | 18 |
| Other banking product or service | 17 |
| Installment loan | 17 |
What went wrong, specifically
| Information belongs to someone else | 14 |
| Account information incorrect | 13 |
| Deposits and withdrawals | 13 |
| Transaction was not authorized | 9 |
| Reporting company used your report improperly | 9 |
Busiest month: July 2025, with 10 servicemember complaints. Most were submitted by web.
Most complaints came from FL (22), TX (19), GA (18) , then CA, NY, PA.
How MoneyLion answered
| Closed with explanation | 143 | 76% |
| Closed with non-monetary relief | 34 | 18% |
| Closed with monetary relief | 12 | 6% |
MoneyLion responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes it acted appropriately as authorized by contract or law" (73). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Checking or savings account; Managing an account. PA, 2024-08-28. Outcome: Closed with non-monetary relief. Complaint 9948373
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Payday loan, title loan, personal loan, or advance loan; Getting a line of credit. GA, 2024-08-23. Outcome: Closed with explanation. Complaint 9900875
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Checking or savings account; Managing an account. FL, 2024-08-21. Outcome: Closed with explanation. Complaint 9858696
If this is your problem at MoneyLion
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- Global Lending Services 188 servicemember complaints; 0% with money back
- Id Analytics 201 servicemember complaints; 0% with money back
- Fc HoldCo 174 servicemember complaints; 0% with money back
- Corelogic 214 servicemember complaints; 0% with money back
- Upstart 166 servicemember complaints; 0% with money back
Next in the directory by volume: Planet Home Lending, Fair Collections & Outsourcing.
Frequently asked questions
How many complaints did servicemembers file against MoneyLion?
189 complaints tagged servicemember were received by the CFPB about MoneyLion Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 54 in 2023 to 81 in 2025.
What do servicemembers complain about most at MoneyLion?
Credit reporting or other personal consumer reports accounts for 52 of the 189 complaints, and the most common issue is "Incorrect information on your report" (37). Next: "Managing an account" (33).
Does MoneyLion give money back when a servicemember complains?
6% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 34 closed with non-monetary relief and 143 closed with an explanation only. MoneyLion answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.