Mortgages
Planet Home Lending: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 188
- Closed with money back
- 0%
- 2023 to 2025
- 49 to 90
Servicemembers filed 24.4% of Planet Home Lending's 771 complaints in the window, against 2.5% across the directory. The complaints are mostly about mortgage, and the single most common issue is "Trouble during payment process". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 49 in 2023 to 90 in 2025.
What the complaints are about
By product
| Mortgage | 171 |
| Credit reporting or other personal consumer reports | 15 |
| Checking or savings account | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
By issue
| Trouble during payment process | 98 |
| Struggling to pay mortgage | 36 |
| Closing on a mortgage | 20 |
| Incorrect information on your report | 17 |
| Applying for a mortgage or refinancing an existing mortgage | 11 |
| 2023: 49 | 2024: 49 | 2025: 90 |
Which accounts, specifically
| VA mortgage | 179 |
| Conventional home mortgage | 27 |
| Credit reporting | 18 |
| FHA mortgage | 10 |
| Other type of mortgage | 3 |
What went wrong, specifically
| Escrow, taxes, or insurance | 43 |
| Trying to communicate with the company to fix an issue while managing or servicing your loan | 23 |
| Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | 15 |
| Payment process | 14 |
| Loan sold or transferred to another company | 14 |
Busiest month: December 2025, with 23 servicemember complaints. Most were submitted by web.
Most complaints came from TX (31), FL (20), CA (9) , then MD, GA, LA.
How Planet Home Lending answered
| Closed with explanation | 188 | 100% |
Planet Home Lending responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Mortgage; Trouble during payment process. OH, 2024-09-03. Outcome: Closed with explanation. Complaint 9999528
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Mortgage; Trouble during payment process. LA, 2024-08-22. Outcome: Closed with explanation. Complaint 9883067
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. FL, 2024-08-07. Outcome: Closed with explanation. Complaint 9727396
If this is your problem at Planet Home Lending
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with mortgages peers
- New York Community Bancorp 178 servicemember complaints; 1% with money back
- Village Capital & Investment 176 servicemember complaints; 0% with money back
- United Shore Financial Services 202 servicemember complaints; 1% with money back
- Veterans United 167 servicemember complaints; 0% with money back
- Select Portfolio Servicing 220 servicemember complaints; 0% with money back
Next in the directory by volume: Fair Collections & Outsourcing, Continental Finance, Amsher Collection Services.
Frequently asked questions
How many complaints did servicemembers file against Planet Home Lending?
188 complaints tagged servicemember were received by the CFPB about PLANET HOME LENDING, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 49 in 2023 to 90 in 2025.
What do servicemembers complain about most at Planet Home Lending?
Mortgage accounts for 171 of the 188 complaints, and the most common issue is "Trouble during payment process" (98). Next: "Struggling to pay mortgage" (36).
Does Planet Home Lending give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 188 closed with an explanation only. Planet Home Lending answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.