Mortgages
Movement Mortgage: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 35
- Closed with money back
- 0
- 2023 to 2025
- 11 to 20
Movement Mortgage received 202 complaints from everyone in the window; 35 carried the servicemember tag. The complaints are mostly about mortgage, and the single most common issue is "Closing on a mortgage". 0 of the 35 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 11 in 2023 to 20 in 2025.
What the complaints are about
By product
| Mortgage | 33 |
| Credit reporting or other personal consumer reports | 2 |
By issue
| Closing on a mortgage | 13 |
| Trouble during payment process | 11 |
| Struggling to pay mortgage | 7 |
| Improper use of your report | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| 2023: 11 | 2024: 4 | 2025: 20 |
Which accounts, specifically
| VA mortgage | 27 |
| Conventional home mortgage | 8 |
| FHA mortgage | 5 |
| Credit reporting | 2 |
What went wrong, specifically
| Escrow, taxes, or insurance | 7 |
| Delays with the closing process | 4 |
| Closing disclosure or other related disclosures | 4 |
| Trying to communicate with the company to fix an issue with the loan closing | 3 |
| Foreclosure | 3 |
Busiest month: November 2025, with 7 servicemember complaints. Most were submitted by web.
Most complaints came from SC (7), NC (6), VA (5) , then GA, FL, PA.
How Movement Mortgage answered
| Closed with explanation | 35 |
Movement Mortgage responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Mortgage; Trouble during payment process. NC, 2024-03-19. Outcome: Closed with explanation. Complaint 8578483
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Mortgage; Trouble during payment process. CO, 2024-03-08. Outcome: Closed with explanation. Complaint 8508992
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Mortgage; Struggling to pay mortgage. SC, 2024-02-14. Outcome: Closed with explanation. Complaint 8341150
If this is your problem at Movement Mortgage
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with mortgages peers
- 21st Mortgage 37 servicemember complaints; 0 with money back
- Guaranteed Rate 32 servicemember complaints; 0 with money back
- Rushmore Loan Management Services 32 servicemember complaints; 0 with money back
- Guild 40 servicemember complaints; 0 with money back
- Servicemac 29 servicemember complaints; 2 with money back
Next in the directory by volume: Revco Management, Synergetic Communication, Crown Asset Management, LLC, Duluth, Ga Branch.
Frequently asked questions
How many complaints did servicemembers file against Movement Mortgage?
35 complaints tagged servicemember were received by the CFPB about Movement Mortgage LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 11 in 2023 to 20 in 2025.
What do servicemembers complain about most at Movement Mortgage?
Mortgage accounts for 33 of the 35 complaints, and the most common issue is "Closing on a mortgage" (13). Next: "Trouble during payment process" (11).
Does Movement Mortgage give money back when a servicemember complains?
0 of the 35 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 35 closed with an explanation only. Movement Mortgage answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.