Mortgages
Servicemac: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 29
- Closed with money back
- 2
- 2023 to 2025
- 8 to 20
Servicemac received 221 complaints from everyone in the window; 29 carried the servicemember tag. The complaints are mostly about mortgage, and the single most common issue is "Trouble during payment process". 2 of the 29 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 8 in 2023 to 20 in 2025.
What the complaints are about
By product
| Mortgage | 21 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Money transfer, virtual currency, or money service | 3 |
| Credit reporting or other personal consumer reports | 2 |
By issue
| Trouble during payment process | 9 |
| Struggling to pay mortgage | 6 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Incorrect information on your report | 3 |
| Closing on a mortgage | 2 |
| 2023: 8 | 2024: 1 | 2025: 20 |
Which accounts, specifically
| VA mortgage | 13 |
| Conventional home mortgage | 5 |
| Credit reporting | 5 |
| FHA mortgage | 4 |
| Check cashing service | 2 |
What went wrong, specifically
| Escrow, taxes, or insurance | 4 |
| Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | 4 |
| Account status incorrect | 3 |
| Investigation took more than 30 days | 2 |
| Trying to communicate with the company to fix an issue while managing or servicing your loan | 2 |
Busiest month: August 2025, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from TX (5), CO (4), FL (3) , then NY, GA, PA.
How Servicemac answered
| Closed with explanation | 24 |
| Closed with non-monetary relief | 3 |
| Closed with monetary relief | 2 |
Servicemac responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (29). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Mortgage; Closing on a mortgage. GA, 2023-10-20. Outcome: Closed with explanation. Complaint 7731269
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Mortgage; Trouble during payment process. CA, 2023-08-29. Outcome: Closed with explanation. Complaint 7469477
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Credit reporting, credit repair services, or other personal consumer reports; Problem with a credit reporting company's investigation into an existing problem. MI, 2023-08-17. Outcome: Closed with explanation. Complaint 7418869
If this is your problem at Servicemac
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with mortgages peers
- American Financial Network 27 servicemember complaints; 0 with money back
- Guaranteed Rate 32 servicemember complaints; 0 with money back
- Rushmore Loan Management Services 32 servicemember complaints; 0 with money back
- Movement Mortgage 35 servicemember complaints; 0 with money back
- 21st Mortgage 37 servicemember complaints; 0 with money back
Next in the directory by volume: Shepherd Outsourcing, Torriere, Adler Wallach & Associates.
Frequently asked questions
How many complaints did servicemembers file against Servicemac?
29 complaints tagged servicemember were received by the CFPB about SERVICEMAC, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 8 in 2023 to 20 in 2025.
What do servicemembers complain about most at Servicemac?
Mortgage accounts for 21 of the 29 complaints, and the most common issue is "Trouble during payment process" (9). Next: "Struggling to pay mortgage" (6).
Does Servicemac give money back when a servicemember complains?
2 of the 29 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 3 closed with non-monetary relief and 24 closed with an explanation only. Servicemac answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.