Student loans
Nelnet: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 1,069
- Closed with money back
- 0%
- 2023 to 2025
- 266 to 522
Servicemembers filed 7.1% of Nelnet's 14,972 complaints in the window, against 2.5% across the directory. The complaints are mostly about student loan, and the single most common issue is "Dealing with your lender or servicer". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 266 in 2023 to 522 in 2025.
What the complaints are about
By product
| Student loan | 642 |
| Credit reporting or other personal consumer reports | 337 |
| Credit reporting, credit repair services, or other personal consumer reports | 46 |
| Debt collection | 38 |
| Credit card | 3 |
By issue
| Dealing with your lender or servicer | 403 |
| Incorrect information on your report | 263 |
| Improper use of your report | 139 |
| Struggling to repay your loan | 113 |
| Problem with a company's investigation into an existing problem | 79 |
| 2023: 266 | 2024: 281 | 2025: 522 |
Which accounts, specifically
| Federal student loan servicing | 602 |
| Credit reporting | 397 |
| Private student loan | 87 |
| Federal student loan debt | 26 |
| Private student loan debt | 10 |
What went wrong, specifically
| Received bad information about your loan | 149 |
| Trouble with how payments are being handled | 128 |
| Reporting company used your report improperly | 124 |
| Account information incorrect | 108 |
| Account status incorrect | 94 |
Busiest month: March 2025, with 95 servicemember complaints. Most were submitted by web.
Most complaints came from TX (123), FL (94), GA (85) , then CA, VA, PA.
How Nelnet answered
| Closed with explanation | 1,069 | 100% |
Nelnet responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (1). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Incorrect information on your report. NV, 2024-08-31. Outcome: Closed with explanation. Complaint 9976295
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Credit reporting or other personal consumer reports; Incorrect information on your report. SC, 2024-08-27. Outcome: Closed with explanation. Complaint 9921343
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. GA, 2024-08-26. Outcome: Closed with explanation. Complaint 9912976
If this is your problem at Nelnet
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: Nelnet SCRA: 6% Cap on Federal and Private Student Loans.
Compare with student loans peers
- MOHELA 1,490 servicemember complaints; 1% with money back
- Aidvantage (Maximus) 585 servicemember complaints; 0% with money back
- Navient Solutions 470 servicemember complaints; 0% with money back
- EdFinancial Services 378 servicemember complaints; 0% with money back
- Servicer under contract with Federal Student Aid 205 servicemember complaints; 0% with money back
Next in the directory by volume: PayPal, Ally Financial, U.S. Bank.
Frequently asked questions
How many complaints did servicemembers file against Nelnet?
1,069 complaints tagged servicemember were received by the CFPB about Nelnet, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 266 in 2023 to 522 in 2025.
What do servicemembers complain about most at Nelnet?
Student loan accounts for 642 of the 1,069 complaints, and the most common issue is "Dealing with your lender or servicer" (403). Next: "Incorrect information on your report" (263).
Does Nelnet give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 1,069 closed with an explanation only. Nelnet answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.