Student loans
Servicer under contract with Federal Student Aid: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 205
- Closed with money back
- 0%
- 2023 to 2025
- 0 to 204
Servicemembers filed 6.2% of Servicer under contract with Federal Student Aid's 3,314 complaints in the window, against 2.5% across the directory. The complaints are mostly about student loan, and the single most common issue is "Dealing with your lender or servicer". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 0 in 2023 to 204 in 2025.
What the complaints are about
By product
| Student loan | 124 |
| Credit reporting or other personal consumer reports | 71 |
| Debt collection | 6 |
| Debt or credit management | 3 |
| Money transfer, virtual currency, or money service | 1 |
By issue
| Dealing with your lender or servicer | 55 |
| Struggling to repay your loan | 48 |
| Incorrect information on your report | 43 |
| Improper use of your report | 32 |
| Problem with a company's investigation into an existing problem | 11 |
| 2023: 0 | 2024: 1 | 2025: 204 |
Which accounts, specifically
| Federal student loan servicing | 126 |
| Credit reporting | 72 |
| Federal student loan debt | 6 |
| Student loan debt relief | 3 |
| Private student loan | 3 |
What went wrong, specifically
| Problem with forgiveness, cancellation, or discharge | 38 |
| Reporting company used your report improperly | 29 |
| Received bad information about your loan | 28 |
| Trouble with how payments are being handled | 17 |
| Account status incorrect | 17 |
Busiest month: March 2025, with 34 servicemember complaints. Most were submitted by web.
Most complaints came from TX (23), FL (18), GA (13) , then CA, NC, VA.
How Servicer under contract with Federal Student Aid answered
| Untimely response | 205 | 100% |
Servicer under contract with Federal Student Aid responded within the CFPB's 15-day window on 0% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Student loan; Dealing with your lender or servicer. IL, 2025-11-24. Outcome: Untimely response. Complaint 18376898
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Credit reporting or other personal consumer reports; Incorrect information on your report. IN, 2025-11-16. Outcome: Untimely response. Complaint 18376897
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Credit reporting or other personal consumer reports; Incorrect information on your report. WA, 2025-12-30. Outcome: Untimely response. Complaint 18362421
If this is your problem at Servicer under contract with Federal Student Aid
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with student loans peers
- Sallie Mae 148 servicemember complaints; 1% with money back
- EdFinancial Services 378 servicemember complaints; 0% with money back
- AES/PHEAA 103 servicemember complaints; 2% with money back
- Navient Solutions 470 servicemember complaints; 0% with money back
- Aidvantage (Maximus) 585 servicemember complaints; 0% with money back
Next in the directory by volume: Regions, United Shore Financial Services, ID Analytics.
Frequently asked questions
How many complaints did servicemembers file against Servicer under contract with Federal Student Aid?
205 complaints tagged servicemember were received by the CFPB about Servicer under contract with Federal Student Aid between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 0 in 2023 to 204 in 2025.
What do servicemembers complain about most at Servicer under contract with Federal Student Aid?
Student loan accounts for 124 of the 205 complaints, and the most common issue is "Dealing with your lender or servicer" (55). Next: "Struggling to repay your loan" (48).
Does Servicer under contract with Federal Student Aid give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 0 closed with an explanation only. Servicer under contract with Federal Student Aid answered 0% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.