Vehicle loans and leases
Nissan Motor Acceptance: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 141
- Closed with money back
- 0%
- 2023 to 2025
- 39 to 52
Servicemembers filed 6.8% of Nissan Motor Acceptance's 2,074 complaints in the window, against 2.5% across the directory. The complaints are mostly about vehicle loan or lease, and the single most common issue is "Incorrect information on your report". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 39 in 2023 to 52 in 2025.
What the complaints are about
By product
| Vehicle loan or lease | 58 |
| Credit reporting or other personal consumer reports | 47 |
| Credit reporting, credit repair services, or other personal consumer reports | 18 |
| Debt collection | 17 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
By issue
| Incorrect information on your report | 34 |
| Improper use of your report | 26 |
| Problems at the end of the loan or lease | 16 |
| Managing the loan or lease | 13 |
| Repossession | 13 |
| 2023: 39 | 2024: 50 | 2025: 52 |
Which accounts, specifically
| Credit reporting | 67 |
| Loan | 54 |
| Lease | 22 |
| Auto debt | 18 |
| I do not know | 2 |
What went wrong, specifically
| Reporting company used your report improperly | 21 |
| Account status incorrect | 17 |
| Their investigation did not fix an error on your report | 9 |
| Billing problem | 9 |
| Loan balance remaining after the vehicle is repossessed and sold | 8 |
Busiest month: July 2025, with 14 servicemember complaints. Most were submitted by web.
Most complaints came from TX (22), GA (15), FL (13) , then MD, NY, VA.
How Nissan Motor Acceptance answered
| Closed with explanation | 141 | 100% |
Nissan Motor Acceptance responded within the CFPB's 15-day window on 99% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Vehicle loan or lease; Problem with a company's investigation into an existing problem. VT, 2024-08-18. Outcome: Closed with explanation. Complaint 9840575
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Credit reporting or other personal consumer reports; Incorrect information on your report. TN, 2024-08-12. Outcome: Closed with explanation. Complaint 9765021
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Vehicle loan or lease; Getting a loan or lease. KY, 2024-08-07. Outcome: Closed with explanation. Complaint 9737173
If this is your problem at Nissan Motor Acceptance
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: Nissan Motor Acceptance SCRA: 6% Cap, Fee Waiver, and the DOJ Case.
Compare with vehicle loans and leases peers
- American Honda Finance 120 servicemember complaints; 0% with money back
- American Credit Acceptance 170 servicemember complaints; 1% with money back
- CarMax 172 servicemember complaints; 2% with money back
- Mercedes Benz Financial Services 109 servicemember complaints; 0% with money back
- Vw Credit 88 servicemember complaints; 4 with money back
Next in the directory by volume: Zions Debt, Mariner Finance, World Acceptance.
Frequently asked questions
How many complaints did servicemembers file against Nissan Motor Acceptance?
141 complaints tagged servicemember were received by the CFPB about NISSAN MOTOR ACCEPTANCE COMPANY LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 39 in 2023 to 52 in 2025.
What do servicemembers complain about most at Nissan Motor Acceptance?
Vehicle loan or lease accounts for 58 of the 141 complaints, and the most common issue is "Incorrect information on your report" (34). Next: "Improper use of your report" (26).
Does Nissan Motor Acceptance give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 141 closed with an explanation only. Nissan Motor Acceptance answered 99% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.