Vehicle loans and leases
Mercedes Benz Financial Services: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 109
- Closed with money back
- 0%
- 2023 to 2025
- 24 to 53
Servicemembers filed 6.4% of Mercedes Benz Financial Services's 1,694 complaints in the window, against 2.5% across the directory. The complaints are mostly about vehicle loan or lease, and the single most common issue is "Incorrect information on your report". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 24 in 2023 to 53 in 2025.
What the complaints are about
By product
| Vehicle loan or lease | 52 |
| Credit reporting or other personal consumer reports | 43 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Debt collection | 4 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
By issue
| Incorrect information on your report | 30 |
| Managing the loan or lease | 19 |
| Improper use of your report | 15 |
| Getting a loan or lease | 12 |
| Problem with a company's investigation into an existing problem | 10 |
| 2023: 24 | 2024: 32 | 2025: 53 |
Which accounts, specifically
| Credit reporting | 54 |
| Loan | 38 |
| Lease | 20 |
| Auto debt | 3 |
| Installment loan | 1 |
What went wrong, specifically
| Account status incorrect | 14 |
| Reporting company used your report improperly | 11 |
| Billing problem | 11 |
| Information belongs to someone else | 10 |
| Credit denial | 8 |
Busiest month: January 2025, with 11 servicemember complaints. Most were submitted by web.
Most complaints came from TX (16), FL (15), GA (14) , then IL, CA, NY.
How Mercedes Benz Financial Services answered
| Closed with explanation | 109 | 100% |
Mercedes Benz Financial Services responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Incorrect information on your report. IL, 2024-08-22. Outcome: Closed with explanation. Complaint 9883880
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Credit reporting or other personal consumer reports; Improper use of your report. IL, 2024-08-21. Outcome: Closed with explanation. Complaint 9879084
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Vehicle loan or lease; Repossession. MI, 2024-08-02. Outcome: Closed with explanation. Complaint 9693763
If this is your problem at Mercedes Benz Financial Services
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with vehicle loans and leases peers
- American Honda Finance 120 servicemember complaints; 0% with money back
- Vw Credit 88 servicemember complaints; 4 with money back
- Nissan Motor Acceptance 141 servicemember complaints; 0% with money back
- Carvana 70 servicemember complaints; 0 with money back
- American Credit Acceptance 170 servicemember complaints; 1% with money back
Next in the directory by volume: Bsi Financial, Central Portfolio Control, AmeriHome Mortgage.
Frequently asked questions
How many complaints did servicemembers file against Mercedes Benz Financial Services?
109 complaints tagged servicemember were received by the CFPB about Mercedes Benz Financial Services between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 24 in 2023 to 53 in 2025.
What do servicemembers complain about most at Mercedes Benz Financial Services?
Vehicle loan or lease accounts for 52 of the 109 complaints, and the most common issue is "Incorrect information on your report" (30). Next: "Managing the loan or lease" (19).
Does Mercedes Benz Financial Services give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 109 closed with an explanation only. Mercedes Benz Financial Services answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.