Credit reporting
Regional Management: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 74
- Closed with money back
- 0
- 2023 to 2025
- 26 to 30
Regional Management received 800 complaints from everyone in the window; 74 carried the servicemember tag. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Incorrect information on your report". 0 of the 74 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 26 in 2023 to 30 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 25 |
| Debt collection | 21 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Payday loan, title loan, or personal loan | 8 |
| Payday loan, title loan, personal loan, or advance loan | 8 |
By issue
| Incorrect information on your report | 23 |
| Problem with a company's investigation into an existing problem | 7 |
| Communication tactics | 6 |
| Struggling to pay your loan | 6 |
| Attempts to collect debt not owed | 5 |
| 2023: 26 | 2024: 18 | 2025: 30 |
Which accounts, specifically
| Credit reporting | 35 |
| Installment loan | 11 |
| I do not know | 8 |
| Other debt | 8 |
| Payday loan debt | 6 |
What went wrong, specifically
| Account information incorrect | 9 |
| Information belongs to someone else | 7 |
| Frequent or repeated calls | 6 |
| Their investigation did not fix an error on your report | 6 |
| Reporting company used your report improperly | 4 |
Busiest month: June 2023, with 5 servicemember complaints. Most were submitted by web.
Most complaints came from TX (19), NC (16), SC (13) , then VA, AL, HI.
How Regional Management answered
| Closed with explanation | 74 |
Regional Management responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Incorrect information on your report. AL, 2024-08-22. Outcome: Closed with explanation. Complaint 9870872
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Debt collection; Written notification about debt. TX, 2024-08-14. Outcome: Closed with explanation. Complaint 9799134
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. NC, 2024-08-07. Outcome: Closed with explanation. Complaint 9739091
If this is your problem at Regional Management
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- MicroBilt / Prbc (formerly Cl Verify) 74 servicemember complaints; 0 with money back
- Conn's 73 servicemember complaints; 0 with money back
- Possible Financial 78 servicemember complaints; 0 with money back
- BMW Financial Services NA 80 servicemember complaints; 0 with money back
- Lci Acquisition 80 servicemember complaints; 0 with money back
Next in the directory by volume: Convergent Resources, Professional Debt Mediation.
Frequently asked questions
How many complaints did servicemembers file against Regional Management?
74 complaints tagged servicemember were received by the CFPB about Regional Management Corporation between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 26 in 2023 to 30 in 2025.
What do servicemembers complain about most at Regional Management?
Credit reporting or other personal consumer reports accounts for 25 of the 74 complaints, and the most common issue is "Incorrect information on your report" (23). Next: "Problem with a company's investigation into an existing problem" (7).
Does Regional Management give money back when a servicemember complains?
0 of the 74 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 74 closed with an explanation only. Regional Management answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.