Credit reporting
Possible Financial: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 78
- Closed with money back
- 0
- 2023 to 2025
- 24 to 35
Possible Financial received 1,375 complaints from everyone in the window; 78 carried the servicemember tag. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Incorrect information on your report". 0 of the 78 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 24 in 2023 to 35 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 32 |
| Debt collection | 16 |
| Payday loan, title loan, personal loan, or advance loan | 15 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Payday loan, title loan, or personal loan | 4 |
By issue
| Incorrect information on your report | 29 |
| Attempts to collect debt not owed | 10 |
| Problem with a company's investigation into an existing problem | 10 |
| Improper use of your report | 8 |
| Problem when making payments | 5 |
| 2023: 24 | 2024: 19 | 2025: 35 |
Which accounts, specifically
| Credit reporting | 42 |
| Installment loan | 12 |
| I do not know | 8 |
| Payday loan | 6 |
| Payday loan debt | 5 |
What went wrong, specifically
| Account information incorrect | 16 |
| Account status incorrect | 11 |
| Their investigation did not fix an error on your report | 11 |
| Reporting company used your report improperly | 8 |
| Debt was paid | 5 |
Busiest month: August 2025, with 8 servicemember complaints. Most were submitted by web.
Most complaints came from TX (21), CA (10), FL (10) , then AL, MD, SC.
How Possible Financial answered
| Closed with explanation | 73 |
| Closed with non-monetary relief | 5 |
Possible Financial responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company disputes the facts presented in the complaint" (58). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Payday loan, title loan, personal loan, or advance loan; Getting a line of credit. GA, 2024-08-23. Outcome: Closed with explanation. Complaint 9903479
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Credit reporting or other personal consumer reports; Improper use of your report. TX, 2024-07-12. Outcome: Closed with explanation. Complaint 9503226
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Payday loan, title loan, personal loan, or advance loan; Struggling to pay your loan. TX, 2024-07-07. Outcome: Closed with explanation. Complaint 9445200
If this is your problem at Possible Financial
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- BMW Financial Services NA 80 servicemember complaints; 0 with money back
- Lci Acquisition 80 servicemember complaints; 0 with money back
- MicroBilt / Prbc (formerly Cl Verify) 74 servicemember complaints; 0 with money back
- Regional Management 74 servicemember complaints; 0 with money back
- Conn's 73 servicemember complaints; 0 with money back
Next in the directory by volume: Capio Partners, Dovenmuehle Mortgage, TekCollect.
Frequently asked questions
How many complaints did servicemembers file against Possible Financial?
78 complaints tagged servicemember were received by the CFPB about Possible Financial Inc between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 24 in 2023 to 35 in 2025.
What do servicemembers complain about most at Possible Financial?
Credit reporting or other personal consumer reports accounts for 32 of the 78 complaints, and the most common issue is "Incorrect information on your report" (29). Next: "Attempts to collect debt not owed" (10).
Does Possible Financial give money back when a servicemember complains?
0 of the 78 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 5 closed with non-monetary relief and 73 closed with an explanation only. Possible Financial answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.