Mortgages
CrossCountry Mortgage: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 134
- Closed with money back
- 1%
- 2023 to 2025
- 46 to 42
Servicemembers filed 16.5% of CrossCountry Mortgage's 810 complaints in the window, against 2.5% across the directory. The complaints are mostly about mortgage, and the single most common issue is "Trouble during payment process". 1% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count held roughly steady: 46 in 2023 and 42 in 2025.
What the complaints are about
By product
| Mortgage | 124 |
| Credit reporting or other personal consumer reports | 9 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
By issue
| Trouble during payment process | 55 |
| Applying for a mortgage or refinancing an existing mortgage | 25 |
| Struggling to pay mortgage | 22 |
| Closing on a mortgage | 16 |
| Improper use of your report | 8 |
| 2023: 46 | 2024: 46 | 2025: 42 |
Which accounts, specifically
| VA mortgage | 84 |
| Conventional home mortgage | 37 |
| FHA mortgage | 13 |
| Credit reporting | 12 |
| Other type of mortgage | 2 |
What went wrong, specifically
| Escrow, taxes, or insurance | 21 |
| Trying to communicate with the company to fix an issue while managing or servicing your loan | 10 |
| Payment process | 8 |
| Delays in the application process | 7 |
| Reporting company used your report improperly | 6 |
Busiest month: June 2024, with 10 servicemember complaints. Most were submitted by web.
Most complaints came from FL (22), CA (15), OH (15) , then WA, TX, NC.
How CrossCountry Mortgage answered
| Closed with explanation | 120 | 90% |
| Closed with non-monetary relief | 13 | 10% |
| Closed with monetary relief | 1 | 1% |
CrossCountry Mortgage responded within the CFPB's 15-day window on 99% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Improper use of your report. IL, 2024-08-16. Outcome: Closed with non-monetary relief. Complaint 9823273
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Mortgage; Trouble during payment process. WI, 2024-07-18. Outcome: Closed with non-monetary relief. Complaint 9554050
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Mortgage; Struggling to pay mortgage. FL, 2024-07-17. Outcome: Closed with explanation. Complaint 9543673
If this is your problem at CrossCountry Mortgage
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with mortgages peers
- Ld 137 servicemember complaints; 0% with money back
- Fay Servicing 129 servicemember complaints; 0% with money back
- Selene 126 servicemember complaints; 0% with money back
- Lakeview Loan Servicing 156 servicemember complaints; 0% with money back
- Bsi Financial 108 servicemember complaints; 0% with money back
Next in the directory by volume: The Cbe, Fiserv Finxact Core, V and H Portfolio.
Frequently asked questions
How many complaints did servicemembers file against CrossCountry Mortgage?
134 complaints tagged servicemember were received by the CFPB about CrossCountry Mortgage LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count held roughly steady: 46 in 2023 and 42 in 2025.
What do servicemembers complain about most at CrossCountry Mortgage?
Mortgage accounts for 124 of the 134 complaints, and the most common issue is "Trouble during payment process" (55). Next: "Applying for a mortgage or refinancing an existing mortgage" (25).
Does CrossCountry Mortgage give money back when a servicemember complains?
1% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 13 closed with non-monetary relief and 120 closed with an explanation only. CrossCountry Mortgage answered 99% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.