Credit reporting
Tower Loan of Mississippi: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 37
- Closed with money back
- 0
- 2023 to 2025
- 9 to 21
Tower Loan of Mississippi received 602 complaints from everyone in the window; 37 carried the servicemember tag. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Improper use of your report". 0 of the 37 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 9 in 2023 to 21 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 13 |
| Payday loan, title loan, personal loan, or advance loan | 9 |
| Debt collection | 7 |
| Payday loan, title loan, or personal loan | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
By issue
| Improper use of your report | 11 |
| Struggling to pay your loan | 6 |
| Problem with a company's investigation into an existing problem | 5 |
| Charged fees or interest you didn't expect | 3 |
| Took or threatened to take negative or legal action | 3 |
| 2023: 9 | 2024: 7 | 2025: 21 |
Which accounts, specifically
| Credit reporting | 16 |
| Installment loan | 12 |
| Other debt | 3 |
| I do not know | 3 |
| Personal line of credit | 2 |
What went wrong, specifically
| Credit inquiries on your report that you don't recognize | 7 |
| Reporting company used your report improperly | 4 |
| Difficulty submitting a dispute or getting information about a dispute over the phone | 2 |
| Their investigation did not fix an error on your report | 2 |
| Frequent or repeated calls | 1 |
Busiest month: January 2023, with 5 servicemember complaints. Most were submitted by web.
Most complaints came from LA (11), TX (8), AL (4) , then MO, MS, IL.
How Tower Loan of Mississippi answered
| Closed with explanation | 37 |
Tower Loan of Mississippi responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (21). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Communication tactics. MO, 2024-08-22. Outcome: Closed with explanation. Complaint 9883178
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. NV, 2024-05-08. Outcome: Closed with explanation. Complaint 8964277
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Payday loan, title loan, personal loan, or advance loan; Problem with a company's investigation into an existing problem. TX, 2024-05-07. Outcome: Closed with explanation. Complaint 8951515
If this is your problem at Tower Loan of Mississippi
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- Kovo 38 servicemember complaints; 0 with money back
- Westcreek Financial 38 servicemember complaints; 0 with money back
- Rfna 41 servicemember complaints; 0 with money back
- TomoCredit 41 servicemember complaints; 1 with money back
- Open Dealer Exchange 43 servicemember complaints; 0 with money back
Next in the directory by volume: Cedars Business Services, Axos Financial, Climb Credit.
Frequently asked questions
How many complaints did servicemembers file against Tower Loan of Mississippi?
37 complaints tagged servicemember were received by the CFPB about Tower Loan of Mississippi, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 9 in 2023 to 21 in 2025.
What do servicemembers complain about most at Tower Loan of Mississippi?
Credit reporting or other personal consumer reports accounts for 13 of the 37 complaints, and the most common issue is "Improper use of your report" (11). Next: "Struggling to pay your loan" (6).
Does Tower Loan of Mississippi give money back when a servicemember complains?
0 of the 37 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 37 closed with an explanation only. Tower Loan of Mississippi answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.