Checking and savings
Axos Financial: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 35
- Closed with money back
- 0
- 2023 to 2025
- 11 to 15
Axos Financial received 575 complaints from everyone in the window; 35 carried the servicemember tag. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 0 of the 35 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 11 in 2023 to 15 in 2025.
What the complaints are about
By product
| Checking or savings account | 22 |
| Mortgage | 4 |
| Credit reporting or other personal consumer reports | 2 |
| Debt collection | 2 |
| Money transfer, virtual currency, or money service | 2 |
By issue
| Managing an account | 17 |
| Closing an account | 5 |
| Trouble during payment process | 3 |
| Improper use of your report | 2 |
| Charged fees or interest you didn't expect | 1 |
| 2023: 11 | 2024: 9 | 2025: 15 |
Which accounts, specifically
| Checking account | 15 |
| Savings account | 7 |
| Conventional home mortgage | 4 |
| Credit reporting | 4 |
| Other banking product or service | 3 |
What went wrong, specifically
| Deposits and withdrawals | 7 |
| Banking errors | 4 |
| Funds not handled or disbursed as instructed | 4 |
| Can't close your account | 3 |
| Credit inquiries on your report that you don't recognize | 3 |
Busiest month: January 2025, with 4 servicemember complaints. Most were submitted by web.
Most complaints came from FL (8), CA (4), VA (4) , then VT, MI, MS.
How Axos Financial answered
| Closed with explanation | 35 |
Axos Financial responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Checking or savings account; Managing an account. FL, 2024-08-09. Outcome: Closed with explanation. Complaint 9779257
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Checking or savings account; Closing an account. VA, 2024-08-05. Outcome: Closed with explanation. Complaint 9712943
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Mortgage; Trouble during payment process. VT, 2024-05-23. Outcome: Closed with explanation. Complaint 9082733
If this is your problem at Axos Financial
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with checking and savings peers
- Suncoast Credit Union 34 servicemember complaints; 0 with money back
- Albert 37 servicemember complaints; 0 with money back
- Dave Operating 37 servicemember complaints; 0 with money back
- Arvest Bank 33 servicemember complaints; 0 with money back
- Mountain America Federal Credit Union 38 servicemember complaints; 3 with money back
Next in the directory by volume: Climb Credit, Goal Structured Solutions, Movement Mortgage.
Frequently asked questions
How many complaints did servicemembers file against Axos Financial?
35 complaints tagged servicemember were received by the CFPB about AXOS FINANCIAL, INC. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 11 in 2023 to 15 in 2025.
What do servicemembers complain about most at Axos Financial?
Checking or savings account accounts for 22 of the 35 complaints, and the most common issue is "Managing an account" (17). Next: "Closing an account" (5).
Does Axos Financial give money back when a servicemember complains?
0 of the 35 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 35 closed with an explanation only. Axos Financial answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.