Credit reporting
Alorica: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 92
- Closed with money back
- 0
- 2023 to 2025
- 17 to 45
Alorica received 796 complaints from everyone in the window; 92 carried the servicemember tag. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Incorrect information on your report". 0 of the 92 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 17 in 2023 to 45 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 31 |
| Debt collection | 26 |
| Payday loan, title loan, personal loan, or advance loan | 24 |
| Payday loan, title loan, or personal loan | 9 |
| Checking or savings account | 1 |
By issue
| Incorrect information on your report | 20 |
| Attempts to collect debt not owed | 14 |
| Charged fees or interest you didn't expect | 14 |
| Improper use of your report | 8 |
| Problem with the payoff process at the end of the loan | 7 |
| 2023: 17 | 2024: 30 | 2025: 45 |
Which accounts, specifically
| Credit reporting | 31 |
| Installment loan | 26 |
| Personal line of credit | 9 |
| I do not know | 9 |
| Other debt | 8 |
What went wrong, specifically
| Account status incorrect | 10 |
| Debt is not yours | 8 |
| Reporting company used your report improperly | 8 |
| Account information incorrect | 8 |
| Didn't receive enough information to verify debt | 4 |
Busiest month: June 2025, with 10 servicemember complaints. Most were submitted by web.
Most complaints came from TX (20), GA (8), VA (7) , then FL, NC, LA.
How Alorica answered
| Closed with explanation | 92 |
Alorica responded within the CFPB's 15-day window on 89% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Payday loan, title loan, personal loan, or advance loan; Charged fees or interest you didn't expect. TX, 2024-08-15. Outcome: Closed with explanation. Complaint 9852175
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Credit reporting or other personal consumer reports; Incorrect information on your report. VA, 2024-08-12. Outcome: Closed with explanation. Complaint 9774667
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Credit reporting or other personal consumer reports; Improper use of your report. WI, 2024-08-09. Outcome: Closed with explanation. Complaint 9758560
If this is your problem at Alorica
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- Cascade Ciss 93 servicemember complaints; 0 with money back
- BMW Financial Services NA 80 servicemember complaints; 0 with money back
- Lci Acquisition 80 servicemember complaints; 0 with money back
- Possible Financial 78 servicemember complaints; 0 with money back
- MicroBilt / Prbc (formerly Cl Verify) 74 servicemember complaints; 0 with money back
Next in the directory by volume: Bull City Financial Solutions, Debt Recovery Solutions, Diversified Adjustment Service.
Frequently asked questions
How many complaints did servicemembers file against Alorica?
92 complaints tagged servicemember were received by the CFPB about Alorica Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 17 in 2023 to 45 in 2025.
What do servicemembers complain about most at Alorica?
Credit reporting or other personal consumer reports accounts for 31 of the 92 complaints, and the most common issue is "Incorrect information on your report" (20). Next: "Attempts to collect debt not owed" (14).
Does Alorica give money back when a servicemember complains?
0 of the 92 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 92 closed with an explanation only. Alorica answered 89% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.