Credit reporting
Cascade Ciss: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 93
- Closed with money back
- 0
- 2023 to 2025
- 29 to 31
Cascade Ciss received 1,346 complaints from everyone in the window; 93 carried the servicemember tag. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Improper use of your report". 0 of the 93 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count held roughly steady: 29 in 2023 and 31 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 73 |
| Credit reporting, credit repair services, or other personal consumer reports | 16 |
| Credit card | 1 |
| Debt collection | 1 |
| Payday loan, title loan, or personal loan | 1 |
By issue
| Improper use of your report | 52 |
| Incorrect information on your report | 31 |
| Problem with a company's investigation into an existing problem | 3 |
| Credit monitoring or identity theft protection services | 2 |
| Getting a loan or lease | 1 |
| 2023: 29 | 2024: 33 | 2025: 31 |
Which accounts, specifically
| Credit reporting | 92 |
| Other personal consumer report | 4 |
| Payday loan | 1 |
| Conventional home mortgage | 1 |
| Loan | 1 |
What went wrong, specifically
| Credit inquiries on your report that you don't recognize | 45 |
| Information belongs to someone else | 21 |
| Reporting company used your report improperly | 10 |
| Account status incorrect | 7 |
| Account information incorrect | 3 |
Busiest month: April 2024, with 7 servicemember complaints. Most were submitted by web.
Most complaints came from GA (16), TX (12), CA (7) , then OH, MD, NY.
How Cascade Ciss answered
| Closed with explanation | 93 |
Cascade Ciss responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Improper use of your report. VA, 2024-08-20. Outcome: Closed with explanation. Complaint 9866074
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Credit reporting or other personal consumer reports; Credit monitoring or identity theft protection services. AZ, 2024-07-03. Outcome: Closed with explanation. Complaint 9418390
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Credit reporting or other personal consumer reports; Improper use of your report. FL, 2024-05-20. Outcome: Closed with explanation. Complaint 9050871
If this is your problem at Cascade Ciss
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- Alorica 92 servicemember complaints; 0 with money back
- BMW Financial Services NA 80 servicemember complaints; 0 with money back
- Lci Acquisition 80 servicemember complaints; 0 with money back
- Possible Financial 78 servicemember complaints; 0 with money back
- MicroBilt / Prbc (formerly Cl Verify) 74 servicemember complaints; 0 with money back
Next in the directory by volume: Solar Mosaic, Bull City Financial Solutions.
Frequently asked questions
How many complaints did servicemembers file against Cascade Ciss?
93 complaints tagged servicemember were received by the CFPB about Cascade CISS Holdings, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count held roughly steady: 29 in 2023 and 31 in 2025.
What do servicemembers complain about most at Cascade Ciss?
Credit reporting or other personal consumer reports accounts for 73 of the 93 complaints, and the most common issue is "Improper use of your report" (52). Next: "Incorrect information on your report" (31).
Does Cascade Ciss give money back when a servicemember complains?
0 of the 93 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 93 closed with an explanation only. Cascade Ciss answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.