Debt collection
Amsher Collection Services: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 181
- Closed with money back
- 0%
- 2023 to 2025
- 43 to 67
Servicemembers filed 6% of Amsher Collection Services's 3,007 complaints in the window, against 2.5% across the directory. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 43 in 2023 to 67 in 2025.
What the complaints are about
By product
| Debt collection | 147 |
| Credit reporting or other personal consumer reports | 23 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Debt or credit management | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
By issue
| Attempts to collect debt not owed | 76 |
| Written notification about debt | 31 |
| False statements or representation | 19 |
| Incorrect information on your report | 17 |
| Took or threatened to take negative or legal action | 14 |
| 2023: 43 | 2024: 71 | 2025: 67 |
Which accounts, specifically
| Telecommunications debt | 88 |
| I do not know | 40 |
| Credit reporting | 32 |
| Other debt | 30 |
| Medical debt | 7 |
What went wrong, specifically
| Debt is not yours | 59 |
| Debt was result of identity theft | 20 |
| Didn't receive notice of right to dispute | 19 |
| Didn't receive enough information to verify debt | 15 |
| Attempted to collect wrong amount | 14 |
Busiest month: May 2025, with 11 servicemember complaints. Most were submitted by web.
Most complaints came from FL (34), TX (27), CA (15) , then GA, NC, NY.
How Amsher Collection Services answered
| Closed with explanation | 181 | 100% |
Amsher Collection Services responded within the CFPB's 15-day window on 98% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes it acted appropriately as authorized by contract or law" (180). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Took or threatened to take negative or legal action. FL, 2024-08-28. Outcome: Closed with explanation. Complaint 9975372
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Debt collection; Attempts to collect debt not owed. SC, 2024-08-28. Outcome: Closed with explanation. Complaint 9951790
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Debt collection; Attempts to collect debt not owed. FL, 2024-08-23. Outcome: Closed with explanation. Complaint 9906221
If this is your problem at Amsher Collection Services
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Fair Collections & Outsourcing 184 servicemember complaints; 0% with money back
- TrueAccord 176 servicemember complaints; 0% with money back
- Velocity Portfolio 168 servicemember complaints; 0% with money back
- Ncb Management Services 199 servicemember complaints; 0% with money back
- Aldous & Associates 163 servicemember complaints; 0% with money back
Next in the directory by volume: New York Community Bancorp, Village Capital & Investment.
Frequently asked questions
How many complaints did servicemembers file against Amsher Collection Services?
181 complaints tagged servicemember were received by the CFPB about Amsher Collection Services, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 43 in 2023 to 67 in 2025.
What do servicemembers complain about most at Amsher Collection Services?
Debt collection accounts for 147 of the 181 complaints, and the most common issue is "Attempts to collect debt not owed" (76). Next: "Written notification about debt" (31).
Does Amsher Collection Services give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 181 closed with an explanation only. Amsher Collection Services answered 98% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.