Debt collection
Ncb Management Services: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 199
- Closed with money back
- 0%
- 2023 to 2025
- 33 to 97
Servicemembers filed 5.4% of Ncb Management Services's 3,667 complaints in the window, against 2.5% across the directory. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 33 in 2023 to 97 in 2025.
What the complaints are about
By product
| Debt collection | 135 |
| Credit reporting or other personal consumer reports | 51 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Vehicle loan or lease | 4 |
By issue
| Attempts to collect debt not owed | 52 |
| Written notification about debt | 37 |
| Incorrect information on your report | 31 |
| False statements or representation | 22 |
| Problem with a company's investigation into an existing problem | 15 |
| 2023: 33 | 2024: 69 | 2025: 97 |
Which accounts, specifically
| Credit reporting | 61 |
| I do not know | 60 |
| Auto debt | 37 |
| Credit card debt | 18 |
| Payday loan debt | 14 |
What went wrong, specifically
| Debt is not yours | 28 |
| Didn't receive enough information to verify debt | 22 |
| Attempted to collect wrong amount | 21 |
| Didn't receive notice of right to dispute | 16 |
| Information belongs to someone else | 14 |
Busiest month: May 2025, with 15 servicemember complaints. Most were submitted by web.
Most complaints came from TX (34), GA (26), FL (18) , then SC, VA, AL.
How Ncb Management Services answered
| Closed with explanation | 199 | 100% |
Ncb Management Services responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. FL, 2024-08-24. Outcome: Closed with explanation. Complaint 9924585
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Credit reporting or other personal consumer reports; Incorrect information on your report. NC, 2024-08-23. Outcome: Closed with explanation. Complaint 9902299
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. OH, 2024-08-19. Outcome: Closed with explanation. Complaint 9839249
If this is your problem at Ncb Management Services
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Southwest Credit Systems 213 servicemember complaints; 0% with money back
- Fair Collections & Outsourcing 184 servicemember complaints; 0% with money back
- Amsher Collection Services 181 servicemember complaints; 0% with money back
- W&a 221 servicemember complaints; 0% with money back
- TrueAccord 176 servicemember complaints; 0% with money back
Next in the directory by volume: Coinbase, Ccf, Huntington.
Frequently asked questions
How many complaints did servicemembers file against Ncb Management Services?
199 complaints tagged servicemember were received by the CFPB about NCB Management Services Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 33 in 2023 to 97 in 2025.
What do servicemembers complain about most at Ncb Management Services?
Debt collection accounts for 135 of the 199 complaints, and the most common issue is "Attempts to collect debt not owed" (52). Next: "Written notification about debt" (37).
Does Ncb Management Services give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 199 closed with an explanation only. Ncb Management Services answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.