Personal, payday and title loans
Bankers Healthcare: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 30
- Closed with money back
- 0
- 2023 to 2025
- 7 to 14
Bankers Healthcare received 146 complaints from everyone in the window; 30 carried the servicemember tag. The complaints are mostly about payday loan, title loan, personal loan, or advance loan, and the single most common issue is "Charged fees or interest you didn't expect". 0 of the 30 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 7 in 2023 to 14 in 2025.
What the complaints are about
By product
| Payday loan, title loan, personal loan, or advance loan | 20 |
| Credit card or prepaid card | 4 |
| Payday loan, title loan, or personal loan | 2 |
| Credit card | 1 |
| Credit reporting or other personal consumer reports | 1 |
By issue
| Charged fees or interest you didn't expect | 6 |
| Struggling to pay your loan | 6 |
| Problem when making payments | 4 |
| Fees or interest | 2 |
| Getting the loan | 2 |
| 2023: 7 | 2024: 9 | 2025: 14 |
Which accounts, specifically
| Installment loan | 18 |
| General-purpose credit card or charge card | 5 |
| Personal line of credit | 5 |
| Credit reporting | 2 |
| Payday loan | 2 |
What went wrong, specifically
| Charged too much interest | 2 |
| Credit inquiries on your report that you don't recognize | 2 |
| Debt was result of identity theft | 1 |
| Impersonated attorney, law enforcement, or government official | 1 |
| Problem during payment process | 1 |
Busiest month: July 2025, with 3 servicemember complaints. Most were submitted by web.
Most complaints came from CA (6), AL (3), FL (2) , then GA, MD, NC.
How Bankers Healthcare answered
| Closed with explanation | 29 |
| Closed with non-monetary relief | 1 |
Bankers Healthcare responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Payday loan, title loan, personal loan, or advance loan; Charged fees or interest you didn't expect. CO, 2024-08-04. Outcome: Closed with non-monetary relief. Complaint 9703999
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Payday loan, title loan, personal loan, or advance loan; Problem when making payments. AL, 2024-07-30. Outcome: Closed with explanation. Complaint 9654627
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Payday loan, title loan, personal loan, or advance loan; Problem with additional add-on products or services. CA, 2024-05-29. Outcome: Closed with explanation. Complaint 9126862
If this is your problem at Bankers Healthcare
"Charged fees or interest you didn't expect" is the kind of dispute the SCRA's 6% cap settles for pre-service debt: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with personal, payday and title loans peers
- Skopos Financial 28 servicemember complaints; 0 with money back
- Duvera Billing Services 33 servicemember complaints; 0 with money back
- Sunlight Financial 33 servicemember complaints; 0 with money back
- Harpeth Financial Services 25 servicemember complaints; 0 with money back
- SOP Pioneer Partners 43 servicemember complaints; 0 with money back
Next in the directory by volume: McCarthy, Burgess & Wolff, National Debt Relief, Healthcare Finance Direct.
Frequently asked questions
How many complaints did servicemembers file against Bankers Healthcare?
30 complaints tagged servicemember were received by the CFPB about BANKERS HEALTHCARE GROUP LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 7 in 2023 to 14 in 2025.
What do servicemembers complain about most at Bankers Healthcare?
Payday loan, title loan, personal loan, or advance loan accounts for 20 of the 30 complaints, and the most common issue is "Charged fees or interest you didn't expect" (6). Next: "Struggling to pay your loan" (6).
Does Bankers Healthcare give money back when a servicemember complains?
0 of the 30 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 1 closed with non-monetary relief and 29 closed with an explanation only. Bankers Healthcare answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.