Personal, payday and title loans
Sop Pioneer Partners: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 43
- Closed with money back
- 0
- 2023 to 2025
- 1 to 22
Sop Pioneer Partners received 76 complaints from everyone in the window; 43 carried the servicemember tag. The complaints are mostly about payday loan, title loan, personal loan, or advance loan, and the single most common issue is "Charged fees or interest you didn't expect". 0 of the 43 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 1 in 2023 to 22 in 2025.
What the complaints are about
By product
| Payday loan, title loan, personal loan, or advance loan | 34 |
| Debt collection | 5 |
| Credit reporting or other personal consumer reports | 3 |
| Debt or credit management | 1 |
By issue
| Charged fees or interest you didn't expect | 25 |
| Problem when making payments | 4 |
| Written notification about debt | 3 |
| Incorrect information on your report | 2 |
| Problem with additional add-on products or services | 2 |
| 2023: 1 | 2024: 20 | 2025: 22 |
Which accounts, specifically
| Installment loan | 29 |
| Personal line of credit | 5 |
| Payday loan debt | 3 |
| Credit reporting | 3 |
| I do not know | 2 |
What went wrong, specifically
| Didn't receive enough information to verify debt | 3 |
| Debt was result of identity theft | 1 |
| Account status incorrect | 1 |
| Their investigation did not fix an error on your report | 1 |
| Account information incorrect | 1 |
Busiest month: June 2025, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from LA (15), TX (7), VA (6) , then GA, CA, AE.
How Sop Pioneer Partners answered
| Closed with explanation | 43 |
Sop Pioneer Partners responded within the CFPB's 15-day window on 86% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Payday loan, title loan, personal loan, or advance loan; Charged fees or interest you didn't expect. TX, 2024-08-27. Outcome: Closed with explanation. Complaint 9938198
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Debt collection; Attempts to collect debt not owed. GA, 2024-08-20. Outcome: Closed with explanation. Complaint 9864872
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Payday loan, title loan, personal loan, or advance loan; Charged fees or interest you didn't expect. OH, 2024-08-03. Outcome: Closed with explanation. Complaint 9700956
If this is your problem at Sop Pioneer Partners
"Charged fees or interest you didn't expect" is the kind of dispute the SCRA's 6% cap settles for pre-service debt: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with personal, payday and title loans peers
- American First Finance 51 servicemember complaints; 9 with money back
- Wheels Financial 51 servicemember complaints; 0 with money back
- LendingPoint 56 servicemember complaints; 4 with money back
- Duvera Billing Services 33 servicemember complaints; 0 with money back
- Sunlight Financial 33 servicemember complaints; 0 with money back
Next in the directory by volume: First Citizens Bancshares, First Credit Services, FirstPoint Collection Resources.
Frequently asked questions
How many complaints did servicemembers file against Sop Pioneer Partners?
43 complaints tagged servicemember were received by the CFPB about SOP Pioneer Partners LP between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 1 in 2023 to 22 in 2025.
What do servicemembers complain about most at Sop Pioneer Partners?
Payday loan, title loan, personal loan, or advance loan accounts for 34 of the 43 complaints, and the most common issue is "Charged fees or interest you didn't expect" (25). Next: "Problem when making payments" (4).
Does Sop Pioneer Partners give money back when a servicemember complains?
0 of the 43 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 43 closed with an explanation only. Sop Pioneer Partners answered 86% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.