Credit cards
Barclays Bank Delaware: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 677
- Closed with money back
- 7%
- 2023 to 2025
- 197 to 275
Servicemembers filed 6.2% of Barclays Bank Delaware's 10,838 complaints in the window, against 2.5% across the directory. The complaints are mostly about credit card, and the single most common issue is "Incorrect information on your report". 7% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 197 in 2023 to 275 in 2025.
What the complaints are about
By product
| Credit card | 298 |
| Credit reporting or other personal consumer reports | 182 |
| Credit card or prepaid card | 82 |
| Credit reporting, credit repair services, or other personal consumer reports | 52 |
| Debt collection | 40 |
By issue
| Incorrect information on your report | 130 |
| Problem with a purchase shown on your statement | 97 |
| Improper use of your report | 78 |
| Getting a credit card | 52 |
| Other features, terms, or problems | 48 |
| 2023: 197 | 2024: 205 | 2025: 275 |
Which accounts, specifically
| General-purpose credit card or charge card | 514 |
| Credit reporting | 250 |
| Credit card debt | 40 |
| Store credit card | 34 |
| Savings account | 12 |
What went wrong, specifically
| Credit card company isn't resolving a dispute about a purchase on your statement | 130 |
| Account information incorrect | 46 |
| Information belongs to someone else | 45 |
| Card was charged for something you did not purchase with the card | 44 |
| Credit inquiries on your report that you don't recognize | 44 |
Busiest month: July 2025, with 44 servicemember complaints. Most were submitted by web.
Most complaints came from FL (76), TX (68), CA (65) , then VA, NC, GA.
How Barclays Bank Delaware answered
| Closed with explanation | 630 | 93% |
| Closed with monetary relief | 45 | 7% |
| Closed with non-monetary relief | 2 | 0% |
Barclays Bank Delaware responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (672). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit card; Fees or interest. SC, 2024-08-30. Outcome: Closed with explanation. Complaint 9960518
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Credit reporting or other personal consumer reports; Improper use of your report. MS, 2024-08-29. Outcome: Closed with explanation. Complaint 9942264
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Credit card; Problem when making payments. PA, 2024-08-27. Outcome: Closed with explanation. Complaint 9936663
If this is your problem at Barclays Bank Delaware
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: Barclays Military Benefits: SCRA 6% Cap, Not 0%.
Compare with credit cards peers
- Goldman Sachs Bank (Apple Card) 771 servicemember complaints; 16% with money back
- Clgf Holdco 1 510 servicemember complaints; 6% with money back
- Bread Financial 1,318 servicemember complaints; 24% with money back
- Atlanticus Services 311 servicemember complaints; 26% with money back
- American Express 1,786 servicemember complaints; 19% with money back
Next in the directory by volume: OneMain Finance, National Credit Systems, Aidvantage (Maximus).
Frequently asked questions
How many complaints did servicemembers file against Barclays Bank Delaware?
677 complaints tagged servicemember were received by the CFPB about BARCLAYS BANK DELAWARE between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 197 in 2023 to 275 in 2025.
What do servicemembers complain about most at Barclays Bank Delaware?
Credit card accounts for 298 of the 677 complaints, and the most common issue is "Incorrect information on your report" (130). Next: "Problem with a purchase shown on your statement" (97).
Does Barclays Bank Delaware give money back when a servicemember complains?
7% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 2 closed with non-monetary relief and 630 closed with an explanation only. Barclays Bank Delaware answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.