Credit cards
Clgf Holdco 1: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 510
- Closed with money back
- 6%
- 2023 to 2025
- 155 to 165
Servicemembers filed 8.8% of Clgf Holdco 1's 5,796 complaints in the window, against 2.5% across the directory. The complaints are mostly about credit card, and the single most common issue is "Incorrect information on your report". 6% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count held roughly steady: 155 in 2023 and 165 in 2025.
What the complaints are about
By product
| Credit card | 199 |
| Credit reporting or other personal consumer reports | 149 |
| Debt collection | 63 |
| Credit reporting, credit repair services, or other personal consumer reports | 52 |
| Credit card or prepaid card | 42 |
By issue
| Incorrect information on your report | 101 |
| Improper use of your report | 94 |
| Getting a credit card | 45 |
| Fees or interest | 34 |
| Closing your account | 29 |
| 2023: 155 | 2024: 190 | 2025: 165 |
Which accounts, specifically
| General-purpose credit card or charge card | 262 |
| Credit reporting | 205 |
| Credit card debt | 60 |
| Store credit card | 23 |
| I do not know | 10 |
What went wrong, specifically
| Reporting company used your report improperly | 58 |
| Credit inquiries on your report that you don't recognize | 39 |
| Information belongs to someone else | 38 |
| Account information incorrect | 33 |
| Problem with fees | 33 |
Busiest month: September 2024, with 34 servicemember complaints. Most were submitted by web.
Most complaints came from TX (67), FL (55), VA (38) , then CA, GA, PA.
How Clgf Holdco 1 answered
| Closed with explanation | 378 | 74% |
| Closed with non-monetary relief | 101 | 20% |
| Closed with monetary relief | 31 | 6% |
Clgf Holdco 1 responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit card; Closing your account. FL, 2024-09-02. Outcome: Closed with explanation. Complaint 9990751
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Credit card; Getting a credit card. GA, 2024-08-29. Outcome: Closed with explanation. Complaint 9985379
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Credit card; Closing your account. SC, 2024-08-25. Outcome: Closed with non-monetary relief. Complaint 9921412
If this is your problem at Clgf Holdco 1
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit cards peers
- Barclays Bank Delaware 677 servicemember complaints; 7% with money back
- Goldman Sachs Bank (Apple Card) 771 servicemember complaints; 16% with money back
- Atlanticus Services 311 servicemember complaints; 26% with money back
- Synovus Bank 252 servicemember complaints; 6% with money back
- Bread Financial 1,318 servicemember complaints; 24% with money back
Next in the directory by volume: I.c. System, PNC Bank, Credit Acceptance.
Frequently asked questions
How many complaints did servicemembers file against Clgf Holdco 1?
510 complaints tagged servicemember were received by the CFPB about CLGF Holdco 1, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count held roughly steady: 155 in 2023 and 165 in 2025.
What do servicemembers complain about most at Clgf Holdco 1?
Credit card accounts for 199 of the 510 complaints, and the most common issue is "Incorrect information on your report" (101). Next: "Improper use of your report" (94).
Does Clgf Holdco 1 give money back when a servicemember complains?
6% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 101 closed with non-monetary relief and 378 closed with an explanation only. Clgf Holdco 1 answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.