Personal, payday and title loans
OneMain Finance: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 646
- Closed with money back
- 2%
- 2023 to 2025
- 146 to 261
Servicemembers filed 8.5% of OneMain Finance's 7,569 complaints in the window, against 2.5% across the directory. The complaints are mostly about payday loan, title loan, personal loan, or advance loan, and the single most common issue is "Incorrect information on your report". 2% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 146 in 2023 to 261 in 2025.
What the complaints are about
By product
| Payday loan, title loan, personal loan, or advance loan | 233 |
| Credit reporting or other personal consumer reports | 192 |
| Debt collection | 71 |
| Credit reporting, credit repair services, or other personal consumer reports | 49 |
| Payday loan, title loan, or personal loan | 38 |
By issue
| Incorrect information on your report | 127 |
| Improper use of your report | 100 |
| Charged fees or interest you didn't expect | 78 |
| Struggling to pay your loan | 40 |
| Problem with additional add-on products or services | 37 |
| 2023: 146 | 2024: 239 | 2025: 261 |
Which accounts, specifically
| Credit reporting | 252 |
| Installment loan | 171 |
| Title loan | 82 |
| Personal line of credit | 58 |
| Loan | 46 |
What went wrong, specifically
| Credit inquiries on your report that you don't recognize | 70 |
| Account information incorrect | 44 |
| Account status incorrect | 39 |
| Reporting company used your report improperly | 35 |
| Information belongs to someone else | 32 |
Busiest month: March 2024, with 45 servicemember complaints. Most were submitted by web.
Most complaints came from TX (77), GA (65), FL (56) , then CA, VA, NC.
How OneMain Finance answered
| Closed with explanation | 581 | 90% |
| Closed with non-monetary relief | 51 | 8% |
| Closed with monetary relief | 14 | 2% |
OneMain Finance responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
-
""
Payday loan, title loan, personal loan, or advance loan; Improper use of your report. VA, 2024-08-30. Outcome: Closed with explanation. Complaint 9971036
-
""
Debt collection; Communication tactics. WY, 2024-08-27. Outcome: Closed with explanation. Complaint 9936457
-
""
Credit reporting or other personal consumer reports; Improper use of your report. GA, 2024-08-24. Outcome: Closed with explanation. Complaint 9925240
If this is your problem at OneMain Finance
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: OneMain Financial SCRA: Online Form, 844-859-1878, Evansville Mail.
Compare with personal, payday and title loans peers
- Enova International 209 servicemember complaints; 0% with money back
- Ccf 194 servicemember complaints; 0% with money back
- Paramount Gr 145 servicemember complaints; 0% with money back
- Lendmark Financial Services 114 servicemember complaints; 0% with money back
- Solar Mosaic 93 servicemember complaints; 0 with money back
Next in the directory by volume: National Credit Systems, Aidvantage (Maximus), Westlake Services.
Frequently asked questions
How many complaints did servicemembers file against OneMain Finance?
646 complaints tagged servicemember were received by the CFPB about OneMain Finance Corporation between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 146 in 2023 to 261 in 2025.
What do servicemembers complain about most at OneMain Finance?
Payday loan, title loan, personal loan, or advance loan accounts for 233 of the 646 complaints, and the most common issue is "Incorrect information on your report" (127). Next: "Improper use of your report" (100).
Does OneMain Finance give money back when a servicemember complains?
2% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 51 closed with non-monetary relief and 581 closed with an explanation only. OneMain Finance answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.