Credit reporting
Cbc Companies: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 439
- Closed with money back
- 0%
- 2023 to 2025
- 140 to 177
Servicemembers filed 1.1% of Cbc Companies's 39,619 complaints in the window, against 2.5% across the directory. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Incorrect information on your report". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 140 in 2023 to 177 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 327 |
| Credit reporting, credit repair services, or other personal consumer reports | 108 |
| Debt collection | 4 |
By issue
| Incorrect information on your report | 237 |
| Improper use of your report | 95 |
| Problem with a company's investigation into an existing problem | 66 |
| Unable to get your credit report or credit score | 14 |
| Problem with a credit reporting company's investigation into an existing problem | 8 |
| 2023: 140 | 2024: 122 | 2025: 177 |
Which accounts, specifically
| Credit reporting | 468 |
| Other personal consumer report | 21 |
| I do not know | 2 |
| Telecommunications debt | 1 |
| Loan | 1 |
What went wrong, specifically
| Information belongs to someone else | 165 |
| Reporting company used your report improperly | 83 |
| Their investigation did not fix an error on your report | 73 |
| Account information incorrect | 31 |
| Credit inquiries on your report that you don't recognize | 24 |
Busiest month: February 2023, with 41 servicemember complaints. Most were submitted by web.
Most complaints came from FL (74), TX (61), GA (59) , then PA, MN, CA.
How Cbc Companies answered
| Closed with explanation | 220 | 50% |
| Closed with non-monetary relief | 219 | 50% |
Cbc Companies responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Incorrect information on your report. PA, 2024-08-30. Outcome: Closed with explanation. Complaint 9982809
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Credit reporting or other personal consumer reports; Incorrect information on your report. PA, 2024-08-28. Outcome: Closed with explanation. Complaint 9943663
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Credit reporting or other personal consumer reports; Improper use of your report. MI, 2024-08-27. Outcome: Closed with non-monetary relief. Complaint 9936858
If this is your problem at Cbc Companies
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- Self Financial 380 servicemember complaints; 1% with money back
- Military Star card (AAFES) 545 servicemember complaints; 0% with money back
- Fidelity National Information Services, Inc. (Fnis) 574 servicemember complaints; 0% with money back
- PenFed 318 servicemember complaints; 10% with money back
- TD Bank 684 servicemember complaints; 11% with money back
Next in the directory by volume: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis, Carrington Mortgage Services, SoFi Technologies.
Frequently asked questions
How many complaints did servicemembers file against Cbc Companies?
439 complaints tagged servicemember were received by the CFPB about CBC Companies, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 140 in 2023 to 177 in 2025.
What do servicemembers complain about most at Cbc Companies?
Credit reporting or other personal consumer reports accounts for 327 of the 439 complaints, and the most common issue is "Incorrect information on your report" (237). Next: "Improper use of your report" (95).
Does Cbc Companies give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 219 closed with non-monetary relief and 220 closed with an explanation only. Cbc Companies answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.