Credit reporting
Fidelity National Information Services, Inc. (FNIS): what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 574
- Closed with money back
- 0%
- 2023 to 2025
- 124 to 264
Servicemembers filed 5.3% of Fidelity National Information Services, Inc. (FNIS)'s 10,730 complaints in the window, against 2.5% across the directory. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Incorrect information on your report". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 124 in 2023 to 264 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 427 |
| Credit reporting, credit repair services, or other personal consumer reports | 69 |
| Checking or savings account | 67 |
| Debt collection | 11 |
By issue
| Incorrect information on your report | 283 |
| Improper use of your report | 92 |
| Problem with a company's investigation into an existing problem | 57 |
| Opening an account | 50 |
| Problem with a company's investigation into an existing issue | 27 |
| 2023: 124 | 2024: 186 | 2025: 264 |
Which accounts, specifically
| Credit reporting | 417 |
| Other personal consumer report | 92 |
| Checking account | 59 |
| Other banking product or service | 8 |
| Other debt | 6 |
What went wrong, specifically
| Information belongs to someone else | 225 |
| Reporting company used your report improperly | 67 |
| Their investigation did not fix an error on your report | 59 |
| Credit inquiries on your report that you don't recognize | 25 |
| Account opened without my consent or knowledge | 25 |
Busiest month: January 2025, with 35 servicemember complaints. Most were submitted by web.
Most complaints came from TX (82), MN (61), FL (59) , then GA, CA, NY.
How Fidelity National Information Services, Inc. (FNIS) answered
| Closed with explanation | 574 | 100% |
Fidelity National Information Services, Inc. (FNIS) responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (574). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing issue. NC, 2024-09-02. Outcome: Closed with explanation. Complaint 9995287
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Credit reporting or other personal consumer reports; Incorrect information on your report. AZ, 2024-09-02. Outcome: Closed with explanation. Complaint 9995045
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Checking or savings account; Managing an account. FL, 2024-09-03. Outcome: Closed with explanation. Complaint 9988632
If this is your problem at Fidelity National Information Services, Inc. (FNIS)
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- Military Star card (AAFES) 545 servicemember complaints; 0% with money back
- TD Bank 684 servicemember complaints; 11% with money back
- Affirm 733 servicemember complaints; 0% with money back
- CBC Companies 439 servicemember complaints; 0% with money back
- Self Financial 380 servicemember complaints; 1% with money back
Next in the directory by volume: Kriya Capital, CLGF Holdco 1.
Frequently asked questions
How many complaints did servicemembers file against Fidelity National Information Services, Inc. (FNIS)?
574 complaints tagged servicemember were received by the CFPB about Fidelity National Information Services, Inc. (FNIS) between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 124 in 2023 to 264 in 2025.
What do servicemembers complain about most at Fidelity National Information Services, Inc. (FNIS)?
Credit reporting or other personal consumer reports accounts for 427 of the 574 complaints, and the most common issue is "Incorrect information on your report" (283). Next: "Improper use of your report" (92).
Does Fidelity National Information Services, Inc. (FNIS) give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 574 closed with an explanation only. Fidelity National Information Services, Inc. (FNIS) answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.