Credit reporting
Egl US: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 64
- Closed with money back
- 0
- 2023 to 2025
- 11 to 40
Egl US received 585 complaints from everyone in the window; 64 carried the servicemember tag. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Incorrect information on your report". 0 of the 64 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 11 in 2023 to 40 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 29 |
| Payday loan, title loan, personal loan, or advance loan | 16 |
| Debt collection | 15 |
| Payday loan, title loan, or personal loan | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
By issue
| Incorrect information on your report | 25 |
| Attempts to collect debt not owed | 6 |
| Problem when making payments | 5 |
| Problem with the payoff process at the end of the loan | 5 |
| Improper use of your report | 4 |
| 2023: 11 | 2024: 13 | 2025: 40 |
Which accounts, specifically
| Credit reporting | 31 |
| Installment loan | 15 |
| Payday loan debt | 5 |
| I do not know | 5 |
| Other debt | 4 |
What went wrong, specifically
| Account status incorrect | 12 |
| Account information incorrect | 9 |
| Debt was result of identity theft | 4 |
| Reporting company used your report improperly | 3 |
| Frequent or repeated calls | 3 |
Busiest month: March 2025, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from TX (9), CA (8), FL (8) , then MS, MD, PA.
How Egl US answered
| Closed with explanation | 64 |
Egl US responded within the CFPB's 15-day window on 92% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes it acted appropriately as authorized by contract or law" (12). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. TX, 2024-08-21. Outcome: Closed with explanation. Complaint 9858906
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Credit reporting or other personal consumer reports; Incorrect information on your report. PA, 2024-08-11. Outcome: Closed with explanation. Complaint 9762675
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Credit reporting or other personal consumer reports; Incorrect information on your report. PA, 2024-08-11. Outcome: Closed with explanation. Complaint 9762205
If this is your problem at Egl US
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- FactorTrust 64 servicemember complaints; 0 with money back
- Security Finance 63 servicemember complaints; 0 with money back
- Prosper Marketplace 66 servicemember complaints; 1 with money back
- Oportun Financial 62 servicemember complaints; 0 with money back
- Thaxton Investment 62 servicemember complaints; 0 with money back
Next in the directory by volume: Unifin.
Frequently asked questions
How many complaints did servicemembers file against Egl US?
64 complaints tagged servicemember were received by the CFPB about EGL US, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 11 in 2023 to 40 in 2025.
What do servicemembers complain about most at Egl US?
Credit reporting or other personal consumer reports accounts for 29 of the 64 complaints, and the most common issue is "Incorrect information on your report" (25). Next: "Attempts to collect debt not owed" (6).
Does Egl US give money back when a servicemember complains?
0 of the 64 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 64 closed with an explanation only. Egl US answered 92% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.