Credit reporting
FactorTrust: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 64
- Closed with money back
- 0
- 2023 to 2025
- 14 to 13
FactorTrust received 1,445 complaints from everyone in the window; 64 carried the servicemember tag. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Incorrect information on your report". 0 of the 64 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count held roughly steady: 14 in 2023 and 13 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 56 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
By issue
| Incorrect information on your report | 29 |
| Improper use of your report | 20 |
| Problem with a company's investigation into an existing problem | 8 |
| Problem with fraud alerts or security freezes | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| 2023: 14 | 2024: 37 | 2025: 13 |
Which accounts, specifically
| Credit reporting | 73 |
| Other personal consumer report | 2 |
What went wrong, specifically
| Information belongs to someone else | 23 |
| Reporting company used your report improperly | 19 |
| Account information incorrect | 8 |
| Their investigation did not fix an error on your report | 6 |
| Investigation took more than 30 days | 5 |
Busiest month: July 2024, with 17 servicemember complaints. Most were submitted by web.
Most complaints came from TX (20), GA (6), FL (5) , then IL, CA, SC.
How FactorTrust answered
| Closed with explanation | 64 |
FactorTrust responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Incorrect information on your report. VA, 2024-08-15. Outcome: Closed with explanation. Complaint 9815858
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Credit reporting or other personal consumer reports; Improper use of your report. OK, 2024-08-09. Outcome: Closed with explanation. Complaint 9757303
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Credit reporting or other personal consumer reports; Improper use of your report. PA, 2024-07-24. Outcome: Closed with explanation. Complaint 9599401
If this is your problem at FactorTrust
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- Egl US 64 servicemember complaints; 0 with money back
- Security Finance 63 servicemember complaints; 0 with money back
- Prosper Marketplace 66 servicemember complaints; 1 with money back
- Oportun Financial 62 servicemember complaints; 0 with money back
- Thaxton Investment 62 servicemember complaints; 0 with money back
Next in the directory by volume: Unifin, Bth Management.
Frequently asked questions
How many complaints did servicemembers file against FactorTrust?
64 complaints tagged servicemember were received by the CFPB about FactorTrust, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count held roughly steady: 14 in 2023 and 13 in 2025.
What do servicemembers complain about most at FactorTrust?
Credit reporting or other personal consumer reports accounts for 56 of the 64 complaints, and the most common issue is "Incorrect information on your report" (29). Next: "Improper use of your report" (20).
Does FactorTrust give money back when a servicemember complains?
0 of the 64 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 64 closed with an explanation only. FactorTrust answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.