Credit reporting
First Advantage: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 53
- Closed with money back
- 0
- 2023 to 2025
- 12 to 26
First Advantage received 721 complaints from everyone in the window; 53 carried the servicemember tag. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Incorrect information on your report". 0 of the 53 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 12 in 2023 to 26 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 46 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Debt collection | 1 |
By issue
| Incorrect information on your report | 33 |
| Problem with a company's investigation into an existing issue | 10 |
| Improper use of your report | 9 |
| Attempts to collect debt not owed | 1 |
| 2023: 12 | 2024: 15 | 2025: 26 |
Which accounts, specifically
| Other personal consumer report | 46 |
| Credit reporting | 8 |
| Other debt | 1 |
What went wrong, specifically
| Public record information inaccurate | 13 |
| Information belongs to someone else | 9 |
| Reporting company used your report improperly | 8 |
| Personal information incorrect | 7 |
| Information is incorrect | 4 |
Busiest month: February 2025, with 3 servicemember complaints. Most were submitted by web.
Most complaints came from GA (6), TX (6), TN (5) , then CA, AR, AZ.
How First Advantage answered
| Closed with explanation | 53 |
First Advantage responded within the CFPB's 15-day window on 89% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes the complaint is the result of a misunderstanding" (1). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing issue. TN, 2024-08-26. Outcome: Closed with explanation. Complaint 9919174
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing issue. TX, 2024-08-22. Outcome: Closed with explanation. Complaint 9894674
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Credit reporting or other personal consumer reports; Incorrect information on your report. MO, 2024-06-18. Outcome: Closed with explanation. Complaint 9289589
If this is your problem at First Advantage
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- Checkr 53 servicemember complaints; 0 with money back
- Sezzle 54 servicemember complaints; 2 with money back
- Aqua Finance 56 servicemember complaints; 6 with money back
- Alliant Credit Union 58 servicemember complaints; 2 with money back
- Larry H. Miller Group of Companies 48 servicemember complaints; 0 with money back
Next in the directory by volume: United Collection Bureau, American First Finance, Wheels Financial.
Frequently asked questions
How many complaints did servicemembers file against First Advantage?
53 complaints tagged servicemember were received by the CFPB about FIRST ADVANTAGE CORPORATION between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 12 in 2023 to 26 in 2025.
What do servicemembers complain about most at First Advantage?
Credit reporting or other personal consumer reports accounts for 46 of the 53 complaints, and the most common issue is "Incorrect information on your report" (33). Next: "Problem with a company's investigation into an existing issue" (10).
Does First Advantage give money back when a servicemember complains?
0 of the 53 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 53 closed with an explanation only. First Advantage answered 89% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.