Debt collection
First Credit Services: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 42
- Closed with money back
- 0
- 2023 to 2025
- 7 to 20
First Credit Services received 746 complaints from everyone in the window; 42 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0 of the 42 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 7 in 2023 to 20 in 2025.
What the complaints are about
By product
| Debt collection | 35 |
| Credit reporting or other personal consumer reports | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
By issue
| Attempts to collect debt not owed | 21 |
| Written notification about debt | 10 |
| Improper use of your report | 3 |
| Communication tactics | 2 |
| False statements or representation | 2 |
| 2023: 7 | 2024: 15 | 2025: 20 |
Which accounts, specifically
| Other debt | 27 |
| I do not know | 9 |
| Credit reporting | 7 |
| Payday loan debt | 1 |
| Telecommunications debt | 1 |
What went wrong, specifically
| Debt is not yours | 13 |
| Didn't receive enough information to verify debt | 8 |
| Debt was paid | 7 |
| Debt was result of identity theft | 4 |
| Their investigation did not fix an error on your report | 2 |
Busiest month: April 2025, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from TX (9), FL (6), NJ (4) , then GA, KY, MD.
How First Credit Services answered
| Closed with explanation | 42 |
First Credit Services responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. TX, 2024-09-04. Outcome: Closed with explanation. Complaint 9997983
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Debt collection; Attempts to collect debt not owed. PA, 2024-08-07. Outcome: Closed with explanation. Complaint 9739747
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Debt collection; Attempts to collect debt not owed. FL, 2024-07-25. Outcome: Closed with explanation. Complaint 9601004
If this is your problem at First Credit Services
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- FirstPoint Collection Resources 41 servicemember complaints; 0 with money back
- Medical Data Systems 41 servicemember complaints; 0 with money back
- Contract Callers 44 servicemember complaints; 0 with money back
- Southwest Recovery Services 44 servicemember complaints; 0 with money back
- Zwicker & Associates 45 servicemember complaints; 0 with money back
Next in the directory by volume: Rfna.
Frequently asked questions
How many complaints did servicemembers file against First Credit Services?
42 complaints tagged servicemember were received by the CFPB about First Credit Services Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 7 in 2023 to 20 in 2025.
What do servicemembers complain about most at First Credit Services?
Debt collection accounts for 35 of the 42 complaints, and the most common issue is "Attempts to collect debt not owed" (21). Next: "Written notification about debt" (10).
Does First Credit Services give money back when a servicemember complains?
0 of the 42 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 42 closed with an explanation only. First Credit Services answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.