Debt collection
FirstPoint Collection Resources: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 41
- Closed with money back
- 0
- 2023 to 2025
- 8 to 22
FirstPoint Collection Resources received 753 complaints from everyone in the window; 41 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0 of the 41 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 8 in 2023 to 22 in 2025.
What the complaints are about
By product
| Debt collection | 35 |
| Credit reporting or other personal consumer reports | 6 |
By issue
| Attempts to collect debt not owed | 18 |
| Written notification about debt | 8 |
| False statements or representation | 5 |
| Incorrect information on your report | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| 2023: 8 | 2024: 11 | 2025: 22 |
Which accounts, specifically
| I do not know | 17 |
| Other debt | 11 |
| Medical debt | 6 |
| Credit reporting | 6 |
| Auto debt | 2 |
What went wrong, specifically
| Debt is not yours | 15 |
| Attempted to collect wrong amount | 5 |
| Didn't receive enough information to verify debt | 5 |
| Didn't receive notice of right to dispute | 4 |
| Debt was paid | 2 |
Busiest month: November 2024, with 4 servicemember complaints. Most were submitted by web.
Most complaints came from NC (21), FL (8), CA (5) , then VA, MD, MI.
How FirstPoint Collection Resources answered
| Closed with explanation | 41 |
FirstPoint Collection Resources responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Written notification about debt. NC, 2024-07-11. Outcome: Closed with explanation. Complaint 9489023
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Debt collection; Written notification about debt. NC, 2024-07-11. Outcome: Closed with explanation. Complaint 9481025
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. NC, 2024-03-08. Outcome: Closed with explanation. Complaint 8503206
If this is your problem at FirstPoint Collection Resources
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Medical Data Systems 41 servicemember complaints; 0 with money back
- First Credit Services 42 servicemember complaints; 0 with money back
- American Coradius International 39 servicemember complaints; 0 with money back
- Firstsource Business Process Services 39 servicemember complaints; 0 with money back
- Oliphant United 39 servicemember complaints; 0 with money back
Next in the directory by volume: Rfna, TomoCredit.
Frequently asked questions
How many complaints did servicemembers file against FirstPoint Collection Resources?
41 complaints tagged servicemember were received by the CFPB about FirstPoint Collection Resources between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 8 in 2023 to 22 in 2025.
What do servicemembers complain about most at FirstPoint Collection Resources?
Debt collection accounts for 35 of the 41 complaints, and the most common issue is "Attempts to collect debt not owed" (18). Next: "Written notification about debt" (8).
Does FirstPoint Collection Resources give money back when a servicemember complains?
0 of the 41 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 41 closed with an explanation only. FirstPoint Collection Resources answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.